Roxana Artero
Pasadena,CA
Summary
Highly motivated and committed employer with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Seeking to obtain a position that will allow me to use my strong skills.
Overview
4
4
years of professional experience
Work History
Medical Assistant, Front and Back Office
Lee Orthopedic Institute
11.2023 - 01.2024
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records by phone and In person during fast paced environment.
- Verifying Insurance claims and pre-authorizations by phone and In person.
- Enhanced clinic efficiency by assisting physicians with vital signs, routine procedures, accurate documentation, and diagnostic tests.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Retail Sales Associate
H&M Store
08.2023 - 09.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Call Center Customer Service Representative
Clean Initiative
03.2023 - 07.2023
- Enhanced customer satisfaction by resolving complex issues promptly, professionally, and fast paced.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Taking customers information and making appointments.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
Cashier
Pasadena Pizza
10.2021 - 01.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier, Team Member
Jack In The Box
03.2020 - 09.2021
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Work fast paced drive thru and keep a clean environment.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
Still Attending College -
Pasadena City College
Pasadena, CAHigh School Diploma -
Pasadena High School
Pasadena, CA05.2019
Skills
- Patient-focused care
- Adaptable
- Medical Terminology
- Medical office administration
- Phlebotomy
- Medical Knowledge
- Telephone Technique
- Medical Billing
- Knowledge Retention
- Active Listener
- Computer Literacy
- Cashier, Cash handling
- Problem Solving
- Communication Skills, Great Customer Service
- Thrives in Fast-Paced Environments
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant, Front and Back Office
Lee Orthopedic Institute
11.2023 - 01.2024
Retail Sales Associate
H&M Store
08.2023 - 09.2023
Call Center Customer Service Representative
Clean Initiative
03.2023 - 07.2023
Cashier
Pasadena Pizza
10.2021 - 01.2023
Cashier, Team Member
Jack In The Box
03.2020 - 09.2021
Still Attending College -
Pasadena City College
High School Diploma -
Pasadena High School
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