Roxana Bolanos
Methuen,MA
Summary
Proven Server Manager at Fiores Italian Restaurant, adept in leading teams to exceed sales targets through exceptional customer service and upselling techniques. Skilled in cash handling and fluent in Spanish/English, ensuring guest satisfaction and loyalty. Demonstrated ability to resolve complaints, enhancing the dining experience and fostering positive relationships.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
7
7
years of professional experience
Work History
Server
Umbria
06.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server Manager
Fiores Italien Restaurant
04.2020 - 01.2023
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Liaised between servers and upper management to address issues and manage challenges.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server
Cantina Italiana
04.2018 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associate of Arts - Business Management
Costa Rica University
San Jose Costa Rica07-1998
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Foreign language proficiency (Spanish/English)
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Server
Umbria
06.2023 - Current
Server Manager
Fiores Italien Restaurant
04.2020 - 01.2023
Server
Cantina Italiana
04.2018 - 01.2020
Associate of Arts - Business Management
Costa Rica University
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