Roxana Cervera
Lancaster,CA
Overview
13
13
years of professional experience
Work History
Secretary's Assistant
Apstar, INC
Palmdale, CA
01.2022 - 08.2024
- Prepared documents such as letters, memos, reports, spreadsheets, presentations. using Microsoft Office Suite.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Maintained inventory of office supplies and placed orders when necessary.
- Responded quickly and accurately to inquiries from internal customers regarding procedures or policies.
- Proofread documents before submission to ensure accuracy of content and grammar.
- Maintained effective communication with internal customers regarding status updates on projects.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Produce Manager
Food 4 Less Supermarket
Palmdale, CA
09.2015 - 10.2021
- Evaluated vendor performance to ensure timely delivery and competitive pricing of products.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers by providing advice on nutrition value or recipes featuring particular items from the produce department.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
- Implemented strategies for reducing waste such as composting or donating unsellable items.
- Trained and coached new team members.
- Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.
Cashier Team Lead
Michaels Arts and Crafts
Palmdale, CA
03.2014 - 08.2015
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered phone calls to assist customers with questions and orders.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Greeted customers promptly and responded to questions.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Cashier Team Lead
Del Taco
Palmdale, CA
08.2011 - 12.2014
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered phone calls to assist customers with questions and orders.
- Trained new cashiers on proper use of registers and store policies.
- Processed customer payments quickly and returned exact change and receipts.
- Processed refunds and exchanges according to company policy.
- Performed daily opening and closing procedures for the register area.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
Education
High School Diploma -
Desert Sands Charter High School
Palmdale06-2014
Skills
- Department leadership
- Hospitality and accommodation
- Administration and management
- Customer service
- Document retrieval
- Sensitive material handling
- Goal setting
- Administrative procedures
- Multi-tasking
- Critical thinking
- Typing speed
- Reliability
Languages
Spanish
Professional
Reference- Olivia Ibanez
- Manager; APSTAR, INC 661-902-9420
Reference- Cristian Mata
- Manager; Food 4 Less 661-675-9924
Timeline
Secretary's Assistant
Apstar, INC
01.2022 - 08.2024
Produce Manager
Food 4 Less Supermarket
09.2015 - 10.2021
Cashier Team Lead
Michaels Arts and Crafts
03.2014 - 08.2015
Cashier Team Lead
Del Taco
08.2011 - 12.2014
High School Diploma -
Desert Sands Charter High School