Overview
Work History
Education
Skills
Languages
Reference- Olivia Ibanez
Reference- Cristian Mata
Timeline
Generic

Roxana Cervera

Lancaster,CA

Overview

13
13
years of professional experience

Work History

Secretary's Assistant

Apstar, INC
Palmdale, CA
01.2022 - 08.2024
  • Prepared documents such as letters, memos, reports, spreadsheets, presentations. using Microsoft Office Suite.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Responded quickly and accurately to inquiries from internal customers regarding procedures or policies.
  • Proofread documents before submission to ensure accuracy of content and grammar.
  • Maintained effective communication with internal customers regarding status updates on projects.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Produce Manager

Food 4 Less Supermarket
Palmdale, CA
09.2015 - 10.2021
  • Evaluated vendor performance to ensure timely delivery and competitive pricing of products.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers by providing advice on nutrition value or recipes featuring particular items from the produce department.
  • Maintained a safe work environment by adhering to all safety regulations and policies.
  • Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
  • Implemented strategies for reducing waste such as composting or donating unsellable items.
  • Trained and coached new team members.
  • Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.

Cashier Team Lead

Michaels Arts and Crafts
Palmdale, CA
03.2014 - 08.2015
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered phone calls to assist customers with questions and orders.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.
  • Greeted customers promptly and responded to questions.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.

Cashier Team Lead

Del Taco
Palmdale, CA
08.2011 - 12.2014
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered phone calls to assist customers with questions and orders.
  • Trained new cashiers on proper use of registers and store policies.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed refunds and exchanges according to company policy.
  • Performed daily opening and closing procedures for the register area.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.

Education

High School Diploma -

Desert Sands Charter High School
Palmdale
06-2014

Skills

  • Department leadership
  • Hospitality and accommodation
  • Administration and management
  • Customer service
  • Document retrieval
  • Sensitive material handling
  • Goal setting
  • Administrative procedures
  • Multi-tasking
  • Critical thinking
  • Typing speed
  • Reliability

Languages

Spanish
Professional

Reference- Olivia Ibanez

  • Manager; APSTAR, INC 661-902-9420

Reference- Cristian Mata

  • Manager; Food 4 Less 661-675-9924

Timeline

Secretary's Assistant

Apstar, INC
01.2022 - 08.2024

Produce Manager

Food 4 Less Supermarket
09.2015 - 10.2021

Cashier Team Lead

Michaels Arts and Crafts
03.2014 - 08.2015

Cashier Team Lead

Del Taco
08.2011 - 12.2014

High School Diploma -

Desert Sands Charter High School

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Roxana Cervera