Roxana Compean
Chicago
Summary
To secure a challenging position in a reputable company to expand my learnings, knowledge, and skills.
Offering excellent interpersonal skills and genuine interest in coffee industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in barista role.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
Work History
Barista
Café Cremerie
315 N Green St
04.2026 - Current
- Prepared high-quality espresso beverages and specialty drinks according to customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
- Delivered exceptional customer service, fostering positive relationships with regular patrons.
- Operated espresso machines and coffee grinders efficiently while adhering to operational procedures.
- Implemented process improvements for drink preparation speed, contributing to increased efficiency during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Security
Monterrey Security
Chicago, IL
09.2024 - Current
- Assisted attendees with entry and exit procedures during events.
- Monitored crowd behavior to ensure safety and compliance with regulations.
- Collaborated with security team to maintain a secure event environment.
- Managed lost and found items, ensuring proper documentation and retrieval processes.
- Participated in pre-event briefings, staying informed about specific event requirements and expectations.
- Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
- Enhanced guest experience by efficiently directing attendees to their designated seats.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event.
- Received consistent positive feedback from supervisors for exemplary performance in ushering duties.
- Developed strong communication skills through regular interaction with attendees, colleagues, and management staff at events.
- Resolved conflicts among guests professionally, promoting a positive atmosphere at events.
- Improved venue efficiency by swiftly addressing any issues related to seating arrangements or capacity limitations.
- Supported event organizers in maintaining a smooth flow of activities and minimizing disruptions.
- Consistently met punctuality requirements, arriving on time for shifts and ensuring readiness to perform all ushering duties effectively.
- Assisted disabled guests with accessibility needs, ensuring their comfort throughout events.
- Exhibited excellent problem-solving skills when faced with unexpected challenges or last-minute changes during events.
- Managed ticket scanning duties, verifying valid entry access for each attendee and preventing unauthorized entries.
Crewmember
Dunkin’ Donuts
1519 W Madison Street
09.2024 - 11.2025
- Prepared and served a variety of menu items following established Dunkin' Donuts standards.
- Assisted customers with orders, ensuring a positive and efficient service experience.
- Maintained cleanliness and organization of workstations to uphold health and safety regulations.
- Operated cash register, processed transactions accurately, and balanced cash drawer at shift end.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of workstations, contributing to store hygiene standards.
- Assisted with inventory management, monitoring stock levels and restocking supplies as needed.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Crew Member
Dunkin Donuts
Chicago, IL
05.2023 - 07.2023
- Deliver excellent customer service for America’s favorite all-day, everyday stop for coffee and baked goods.
- Enhance customer service experiences by welcoming guests, responding to menu questions, taking orders, and addressing problems
- Prepare hot/iced regular, decaf and flavored coffee, as well as donuts, bagels and muffins by assembling and following recipes
- Inform customers of current active promotions when appropriate
- Prioritize proper safety and sanitation standards in-line with company and industry policies
- Ensure work areas are clean, neat and well organized through sweeping and mopping floors, washing equipment, disposing rubbish and wiping tables and chairs
- Utilize the point-of-sale system to manage cash and process customer transactions
- Display a kind, courteous and enthusiastic approach when carrying out responsibilities and engaging with colleagues and guests
- Maintain good customer relations and speedy delivery of all beverages, as well as completed assigned daily tasks from management
Education
High School Diploma -
Benito Juarez High School
Chicago, Illinois05.2024
Skills
- Multi tasking
- Problem solving
- Organization and time management skills
- Team player
- Resourceful
- Flexible
- Customer service oriented
- Friendly and outgoing
- Time management
- Attention to detail
- Adaptive and creative
- Decision-making
- POS system operation
ADDITIONAL
Languages
English, Spanish
Timeline
Barista
Café Cremerie
04.2026 - Current
Security
Monterrey Security
09.2024 - Current
Crewmember
Dunkin’ Donuts
09.2024 - 11.2025
Crew Member
Dunkin Donuts
05.2023 - 07.2023
High School Diploma -
Benito Juarez High School