Roxana Crawford
North Fort Myers
Summary
To all it may concern,
Thank you for taking the time to look at my resume. I would now like to tell you about myself. I have 10+ years in customer service. I have worked for big companies, and small; they differ in many unique ways.
I am a fast learner, who gives it her 100% all, every day, all day. I have a positive attitude and very goal oriented. I have a constant drive to move forward and dedication. I am organized and have a positive attitude. I can prioritize my day to the fullest extent possible, to be as productive as possible.
Salary requirements: $13.00 or higher
Availability date: Open
Work Schedule preferred: Monday - Friday
In closing I am a great employee who gives it her all at her job, and would give it her all in your
establishment. I look forward to hearing from you.
Best regards,
Roxana Crawford
Overview
15
15
years of professional experience
Work History
Office Manager
Lecore Equipment
07.2023 - Current
- Streamlined office operations by implementing efficient scheduling and resource allocation.
- Managed vendor relationships to ensure timely delivery of supplies and services.
- Developed and maintained office policies, enhancing compliance and workflow efficiency.
- Led team meetings to assess project progress and address operational challenges.
Data Entry Clerk
M &H MedHousecalls
04.2021 - 07.2023
- Entered and maintained accurate data across multiple platforms, ensuring high levels of precision.
- Reviewed and verified data entries for consistency and completeness, reducing errors significantly.
- Utilized various software tools to streamline data collection processes, enhancing overall efficiency.
- Collaborated with team members to develop improved data entry protocols and best practices.
- Trained new staff on data entry procedures, fostering a culture of accuracy and attention to detail.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
Deli Clerk
Rogers Market
03.2018 - 08.2019
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Followed recipes and customer request details to prepare high-quality, delicious meals.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
Deli Clerk
Lawhons Grocery
10.2015 - 12.2015
- Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Followed recipes and customer request details to prepare high-quality, delicious meals.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Protected food from spoilage by storing according to safety procedures.
Csr/Assistant Manager
Circle K Corp.
03.2010 - 04.2013
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Worked with managers to develop service improvement initiatives.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Interviewed customers regarding [Type] issues and reported feedback to management team.
- Managed accurate and adequate cash stock and inventory balances.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Replenished shelves to maintain adequate merchandise levels.
Education
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL4 2007
Skills
- Inventory checks
- Inventory rotation
- Register operations
- Sanitation and safety standards
- Cleaning and sanitizing
- Cooking procedures
- Customer service
Timeline
Office Manager
Lecore Equipment
07.2023 - Current
Data Entry Clerk
M &H MedHousecalls
04.2021 - 07.2023
Deli Clerk
Rogers Market
03.2018 - 08.2019
Deli Clerk
Lawhons Grocery
10.2015 - 12.2015
Csr/Assistant Manager
Circle K Corp.
03.2010 - 04.2013
High School Diploma -
Lehigh Senior High School
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