Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roxana Desper

The Villages

Summary

Dynamic Office Manager with a proven track record at Competitive Resources INC., excelling in customer relations and organizational skills. Enhanced team productivity through effective staff management and streamlined operations, while maintaining confidentiality and accurate financial records. Recognized for implementing efficient inventory control strategies that reduced costs and improved service quality.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Office Manager

Competitive Resources INC.
02.2012 - 06.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.

Bar Manager

Rare Hospitalilty
06.2003 - 04.2013
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 5% improvement over prior onboarding process.
  • Led training sessions for new staff, improving service quality and team cohesion.
  • Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Bartendar

Fish Company
07.2000 - 08.2003
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.

Bartender

Gillette Stadium
09.2000 - 02.2003
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server/Bartender/Expo/Host

Applebee's Neighborhood Grill & Bar
03.1990 - 11.2000
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

High School Diploma -

Bellingham Memorial
Bellingham, MA

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Scheduling and calendar management
  • Document management
  • Payroll and budgeting
  • Inventory control
  • Scheduling coordination
  • Staff management
  • Employee supervision
  • Operations management
  • Staff hiring
  • Administrative oversight

Certification

Tip Certification


Alcohol Awareness


MSDS Certified


Trainer Certified





Timeline

Office Manager

Competitive Resources INC.
02.2012 - 06.2017

Bar Manager

Rare Hospitalilty
06.2003 - 04.2013

Bartender

Gillette Stadium
09.2000 - 02.2003

Bartendar

Fish Company
07.2000 - 08.2003

Server/Bartender/Expo/Host

Applebee's Neighborhood Grill & Bar
03.1990 - 11.2000

High School Diploma -

Bellingham Memorial

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