Roxana Elizabeth Rodriguez
Woodbridge,VA
Summary
Active Top Secret clearance with DoD from 2/2021 to present. Extremely motivated and results-driven professional with exceptional communication skills and an extensive background in case management and criminal justice. Proven ability to manage administrative functions, track financial and procurement processes, and provide security oversight in high-pressure environments. Managed and trained people throughout my career. A problem-solving, multitasking, and delivering outstanding customer service to the client/employee. Bilingual: English & Spanish Highly organized and detail-oriented Quick learner and adaptable Strong problem-solving skills Team player with leadership capabilities
Overview
9
9
years of professional experience
Work History
General Service Officer (GSO)
Department of State
02.2021 - Current
- Serves as the bureau point of contact with Diplomatic Security for requesting staff door access for CSO space. This is for (FTE’s and contractors) for account creations and providing them with guidance with any question.
- Made purchases with government purchase card and would make payments for supplies, upcoming projects, events, furniture etc. for the bureau. Reconciled the procurement items at the end of the month through Ariba. Completed work orders in a timely manner.
- Leads the coordination of services with other EX office employees to ensure that CSO employees receive best-in-class service from the time of their arrival through their departure.
- Coordinate with A Bureau to properly plan, organize and execute the bureau’s office space and moves.
- Coordinate with the Building Maintenance Company and Leased Annex Services of the Department to provide overall management of the bureau’s office suite.
- Coordinate with Bureau internal IT staff for moving workstations within the bureau; purchase of software and hardware and other needed IT items.
- Carries out space planning and coordination functions for the Bureau by conducting space surveys necessitated by organizational change and infrastructure growth and participates in rightsizing initiatives.
- Works closely with the Administrative and Management Operations Officer in developing proposals and justifications to meet the Bureau’s space requirements and researches and advises management on best practices available for application to CSO projects.
- Coordinate with Labor, Lock and Sign Services with requesting laborers for large office moves and manual labor request; Handle equipment request for set up and break down for bureau events held in HST conference room and the ARC conference room.
- Serves as the control officer for the parking permit program for the bureau and keeps track of the permits issued to bureau employees.
- Review and worked with HR in reference to the yearly award ceremony. Made sure that all awards certificates were printed in a timely manner.
Staff Assistant II with Bureau of Conflict and Stabilization
Department of State
09.2021 - 07.2024
- Manages and evaluates administrative functions for two offices; Drafts request memoranda to internal and external offices and bureaus for travel authorizations, passports, office equipment, clearances, identification passes, and computer log-on; reviews, composes, and edits correspondence, including ensuring proper formatting and clearances. Performs records management functions, establishing and organizing filing systems and ensuring proper control of records and correspondence, adhering to department requirements for archiving records. When short staffed with the front office helps with any scheduling and assistance with paper flow. Reviews and processes reimbursement vouchers for office leadership as needed.
- Maintains liaison with other bureaus and offices when managing logistics for the annual awards ceremonies, holiday parties, and other office events; establishes budgets for events and coordinates with CSO/EX on food, venues, and protocol; ensures the accuracy of award citations and manages the printing of certificates through GPA, making recommendations on new procedures and processes to enhance efficiency.
- Performs Unit Security Officer duties (USO) participating in USO briefings and working with the DS Bureau Security Officer to increase security awareness amongst the bureaus. Recommends and implements new IT processes to enhance effectiveness of virtual meetings platforms and performs troubleshooting as necessary. Determine resource needs for the office and works closely with CSO/EX to facilitate the purchasing of new supplies and equipment; utilizes the bureau’s work order system to initiate and track procurement requests; assists with new employee onboarding and materials, providing feedback on current processes and updating materials as necessary; initiates badge requests for new staff; trains new employees on administrative procedures.
- Aids in the coordination of correspondence and other materials received in the office. Maintains contact with persons within and outside of the Department for the purpose coordinating and expediting actions on agendas prepared for outside events; prepares materials for presentation to detailed office for review, including ensuring proper formatting and clearances; delivers written materials to the appropriate offices within the department for onward processing. Reviews incoming correspondence and when necessary, calls to the draftee’s attention any conflict or departure from established policies.
- Performs financial management tracking and oversight of office travel budget. Prepares budget estimates for travel, tracking travel expenses, analyzing, and compiling data to effectively project costs and improve budget planning. Provides guidance on travel and procedures and processes. Prepares travel authorization and transportation request, reviews travel vouchers, and support overseas and domestic travel for the bureau of CSO/DME and EAP/SCA or the detailed office. Prepares travel arrangements, including obtaining reservations, tickets, passports, and visas. As required, prepares letter to officials of foreign embassies concerning visa requests on a timely matter. Trains new staff assistants on travel procedures.
- Instructs the bureau on time and attendance (T&A) procedures and ensures timely T&A submissions. Reviews comp time /overtime requests for accuracy before submitting to CSO/EX for approval. Provides guidance on requirement and limitations, adhering to the Department’s FAH and FAM guidelines. Implements solutions to payroll and benefits discrepancies, escalating issues to CGFSC as appropriate.
- Obtained 5 Certificate of Appreciation awards since 2021 as a Staff Assistant.
Armed Diplomatic Security Officer
Department of State
11.2020 - 09.2021
- Conduct personnel security tasks for the Department of State and screened visitors who enter the building and provided visitors pass. Conduct external and internal investigations. Detected and exposed criminal acts, rule infractions, and suspicious activities. Monitors and investigated reported incidents including theft, fires, and other injuries. Operated all surveillance cameras, monitors, and other equipment. Maintain classified and unclassified material. Searched interior and exterior on commercial vehicles coming into the building. Mainly checking for explosives. Reported all violations and suspicious behaviors to supervisors. Performed routine patrol throughout the building and kept my superiors informed on any unusual criminal events happening.
BI Geo Group Contractor (Immigration Case Specialist)
Department of Homeland Security
08.2016 - 12.2020
- Responsible for interviewing participants, maintaining multiple caseloads, collecting, and analyzing information through a variety of sources, repairing case histories, and monitored Participants via GPS electronic device or telephonic reporting. Provided supervision and case management services for illegal adult immigrants who are pending court removal proceedings who would be held in a secure facility, on behalf of the Department of Homeland Security (DHS) and Immigration and Customs Enforcement (ICE).
- Handled 130 cases and would follow up with their needs/transportation. Conduct intake interviews and orientation sessions. Handle two different counties (Annandale and Arlington) Conducted home visits and ensure Participant compliance. Update customer files and ensure all information is current. Track participants and made sure they were following with the program rules. Court line would be called every week.
- Collected passports and would inform ICE if they are not complying with the rules. Create Emergency Reports when one of the participants absconds or if they are in the hospital. Installed electronic monitoring equipment as necessary. Inclusion zones and exclusion zones to minimize risks and enhance their safety.
Education
B. A. - Criminology, Criminal Justice
George Mason University
12.2015
Associate in science -
Northern Virginia Community College
05.2013
Skills
- Microsoft Office Suite 9Excel, Word, Powerpoint,Outlook)
- Archibus-open space for reservation, software sole system
- Proficient in Sharepoint
- Ariba and ILMS
- Security Protocols (monitoring surveillance, emergency response procedures etc)
- Creating SOP (onboarding checklist and the check-out-list for those leaving the bureau etc)
Languages
Spanish
English
Timeline
Staff Assistant II with Bureau of Conflict and Stabilization
Department of State
09.2021 - 07.2024
General Service Officer (GSO)
Department of State
02.2021 - Current
Armed Diplomatic Security Officer
Department of State
11.2020 - 09.2021
BI Geo Group Contractor (Immigration Case Specialist)
Department of Homeland Security
08.2016 - 12.2020
Associate in science -
Northern Virginia Community College
B. A. - Criminology, Criminal Justice
George Mason University
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