Roxana Germany
Hemet,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Kaiser Permanente
03.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Member Service Representative
Schools First Credit Union
08.2018 - 03.2022
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
Instructional Assistant
Moreno Valley Unified School District
12.2016 - 08.2019
- Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Managed classroom materials inventory, ensuring necessary supplies were available for daily lessons and activities.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
Education
No Degree - Child Development
Fullerton College
Fullerton, CAHigh School Diploma -
Fullerton Union High School
Fullerton, CA06.2013
Skills
- Issue Resolution
- Customer Support
- Call Center Experience
- Credit Union Knowledge
- Excellent Communication
- Relationship Building
- Active Listening
- Healthcare Knowledge
Timeline
Member Service Representative
Kaiser Permanente
03.2022 - Current
Member Service Representative
Schools First Credit Union
08.2018 - 03.2022
Instructional Assistant
Moreno Valley Unified School District
12.2016 - 08.2019
No Degree - Child Development
Fullerton College
High School Diploma -
Fullerton Union High School
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