Roxana Gonzalez
Lead Medical Receptionist
Woodbridge,VA
Summary
At Fairfax Radiology, a skilled Lead Medical Receptionist excelled in patient care and administrative efficiency, enhancing patient registration and communication processes. Known for empathetic support and proficient bilingual abilities, significantly improved patient experience and compliance with healthcare regulations. Demonstrated strong interpersonal skills, fostering relationships with diverse groups while ensuring operational excellence.
Overview
6
6
years of professional experience
Work History
Lead Medical Receptionist
Fairfax Radiology
12.2018 - 07.2024
- Greeted and registered all patients, providing a warm and welcoming environment.
- Acted as the main point of reference for patient coordinators, assisting with inquiries and problems.
- Handled incoming calls from patients and referring physicians, ensuring smooth communication and scheduling.
- Registered patients through RIS, ensuring all necessary documents were completed and scanned accurately.
- Verified pre-authorizations for exams and communicated any discrepancies to the appropriate department.
- Collected payments for services and ensured accurate record-keeping.
- Maintained awareness of patient arrival and waiting times, informing patients of any delays.
- Assisted with file room duties, including burning and loading DVDs and releasing records.
- Scheduled patients as needed and triaged inquiries from patients and referring physicians.
- Scheduled biopsies and provided patients with comprehensive information to prepare for their procedures.
- Complied with OSHA, HIPAA, and other state and federal laws.
- Provided compassionate support to patients, especially those recently diagnosed with cancer, often serving as a comforting presence.
- Interpreted between Spanish and English for doctors and patients, facilitating clear and effective communication.
Education
High School Diploma -
TC Williams High School
Alexandria 05.2001 -
Skills
- Patient Care: Empathetic and supportive, skilled in providing emotional support to patients
- Administrative Skills: Proficient in patient registration, scheduling, and document management
- Communication: Bilingual in English and Spanish, skilled in interpreting and facilitating communication
- Compliance: Knowledgeable in OSHA, HIPAA, and other relevant laws and regulations
- Interpersonal Skills: Known for building strong relationships with patients, staff, and physicians
Timeline
Lead Medical Receptionist
Fairfax Radiology
12.2018 - 07.2024
High School Diploma -
TC Williams High School
05.2001 -
Similar Profiles
Otgontsetseg(Auggie) SpatesOtgontsetseg(Auggie) Spates
Patient Account Representative at Fairfax Radiology CenterPatient Account Representative at Fairfax Radiology Center
Doris BryantDoris Bryant
Patient Coordinator Supervisor at Fairfax Radiology CenterPatient Coordinator Supervisor at Fairfax Radiology Center
Carla KeeneCarla Keene
Pre-Authorization/Financial Counselor at Washington RadiologyPre-Authorization/Financial Counselor at Washington Radiology
Crystal ArcherCrystal Archer
Barracks Manager for USMC at ISN CorporationBarracks Manager for USMC at ISN Corporation
FRANCISCO GUERREROFRANCISCO GUERRERO
Driver, Warehouse Orders at TransAxleDriver, Warehouse Orders at TransAxle