Roxana Guerra
Alexandria,VA
Summary
Driven Legal Assistant with 13 years of experience in Immigration law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in Immigration law.
Overview
14
14
years of professional experience
Work History
Legal Assistant
Artieda Law P.C.
08.2018 - Current
- Streamline immigration case processing by efficiently organizing and maintaining client files.
- Expedite client interviews for visa applications by thoroughly preparing necessary documentation.
- Assist clients in obtaining work permits, green cards, and citizenship through diligent case management.
- Reduce errors in immigration applications by reviewing forms for accuracy and completeness.
- Enhance client satisfaction by providing timely updates on case progress and responding promptly to inquiries.
- Improve office efficiency by developing a system for tracking important deadlines and filing dates.
- Facilitate communication between clients and attorney, leading to clearer understanding of case details.
- Increase success rates in immigration cases by assisting with the collection of supporting evidence.
- Coordinate appointments and meetings with clients, optimizing attorney schedules for maximum productivity. Managed over 25 customer calls per day.
- Develop expertise in various types of immigration matters including family-based petitions, asylum cases, and employment visas through hands-on experience.
- Maintain strict confidentiality concerning sensitive client information while demonstrating professionalism at all times.
- Conduct client intake interviews to determine client service need and eligibility.
- Compile client application packets and include relevant documentation to present strongest case for successful outcome.
- Interact with telephone callers and answered questions about immigration attorneys' services.
- Assist clients with immigration application completion to improve timeliness of case review and disposition.
- Maintain immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
- Identify potential issues and concerns and proactively escalated to attorney to reduce barriers.
- Analyze client documentation and history to determine eligibility for immigration-related benefits.
- Organize documents to manage paper and electronic filing systems of clients.
- Handle office scheduling and made notes for deadlines, motions, and other important dates.
- Work alongside attorney and fellow legal assistant on complex cases and legal processes.
- Initiate billing statements, and managed firm administrative matters.
- Respond to client inquiries to provide accurate case information and offer assistance.
- Coordinate with court personnel and attorney to determine scheduling of hearings and filing documents.
- Communicate pertinent information to clients via phone, email, and mail.
- Strengthen relationships with clients by providing culturally sensitive interpretations that demonstrate respect and understanding.
- Collaborate with legal team to develop strategies for effective communication with non-English speaking clients, improving overall case management.
Office Manager/Legal Assistant
Falls Church Immigration Clinic
04.2010 - 08.2018
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed office operations while scheduling appointments for busy law firm.
- Managed over 30 customer calls per day.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Assisted clients in obtaining work permits, green cards, and citizenship through diligent case management.
- Reduced errors in immigration applications by reviewing forms for accuracy and completeness.
- Enhanced client satisfaction by providing timely updates on case progress and responding promptly to inquiries.
- Facilitated communication between clients and attorney, leading to clearer understanding of case details.
- Increased success rates in immigration cases by assisting with the collection of supporting evidence.
- Contributed to the development of internal resources, such as templates and checklists, streamlining workflow processes.
- Conducted client intake interviews to determine client service need and eligibility.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Made notes for deadlines, motions, and other important dates.
- Collaborated with legal teams to develop strategies for effective communication with non-English speaking clients, improving overall case management.
- Facilitated communication between attorney nd non-English speaking individuals during consultations, promoting fairness throughout the process.
Education
Liberal Arts And General Studies
Northern Virginia Community College
Alexandria, VA1997
Skills
- Bilingual-Spanish
- Document Control
- Litigation Support
- Internet Research
- Word Document
References
References available upon request.
Timeline
Legal Assistant
Artieda Law P.C.
08.2018 - Current
Office Manager/Legal Assistant
Falls Church Immigration Clinic
04.2010 - 08.2018
Liberal Arts And General Studies
Northern Virginia Community College
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