Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Roxana Hasty

Columbus,OH

Summary

As a Venezuelan native who has faced numerous challenges, I've learned to embrace resilience and fearlessness. My unwavering faith and devotion to family are my foundation, but I also have a burning passion for delivering exceptional customer service. After managing and co-owning a beauty salon for 2 years, I discovered my talent for creating memorable experiences and building lasting relationships with clients. Eager to learn and grow, I'm a driven and dedicated individual taking my first steps towards a fulfilling career in customer service. With a heart full of determination and a spirit that refuses to be limited by adversity, I'm ready to evolve and make a meaningful impact in the lives of those I serve.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Visual Captain

Macys Department Store
05.2021 - 06.2023
  • Gained strong leadership skills by managing projects from start to finish.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.

Beauty Advisor

Macys Department Store
10.2019 - 05.2021
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.

Manager/business partner

Beauty salon
07.2014 - 02.2016
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Improved safety procedures to create safe working conditions for workers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Tv producer

Los Sopranos Filman
10.2010 - 05.2014
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Coordinated complex production schedules to ensure on-time delivery of programming without compromising artistic integrity.
  • Developed and implemented strategies to increase production efficiency.
  • Identified and approved equipment and elements required for productions.
  • Conducted meetings with staff to discuss production progress and to attain production objectives.
  • Facilitated communication between production staff and other departments to synchronize work.
  • Coordinated with vendors to obtain supplies needed for shoots at best value for money.
  • Developed schedules for production, editing, and duplication for timely delivery.

Education

Master Makeup Artistry and Makeup workshop -

QC Career School
Ontario, Canada

Journalism - Corporations

Universidad Santa Maria
Caracas, Distrito capital
2014

Skills

  • Basic Math

  • Calm Under Pressure

  • Team building

  • Fluent in Spanish and English

  • Excellent Communication

  • Multitasking Abilities

  • Teamwork and Collaboration

  • Analytical and Critical Thinking

  • Task Prioritization

  • Cultural Awareness

  • Attention to Detail

  • Active Listening

Certification

  • Visual development Training - 3 months

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Visual Captain

Macys Department Store
05.2021 - 06.2023

Beauty Advisor

Macys Department Store
10.2019 - 05.2021

Manager/business partner

Beauty salon
07.2014 - 02.2016

Tv producer

Los Sopranos Filman
10.2010 - 05.2014

Master Makeup Artistry and Makeup workshop -

QC Career School

Journalism - Corporations

Universidad Santa Maria

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Roxana Hasty