Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Roxana Heredia

Roxana Heredia

Garden Grove,CA

Summary

Dedicated Medical Assistant with a robust blend of technical, clerical, and patient support skills, adept at navigating the complexities of the healthcare environment. Strong interpersonal communication abilities facilitate effective engagement with patients and seamless collaboration with medical staff. Comprehensive understanding of the medical sector, including regulatory obligations, ensures compliance and quality care. Committed to enhancing patient experiences through compassionate service and meticulous attention to detail.

Overview

12
12
years of professional experience

Work History

Medical Assistant

Hoag Spine Institute
05.2023 - Current
  • Created a workflow for the front office, for three different providers on two EMR systems.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Handled general office duties to support administrative staff during peak hours.
  • Assisted back office patient processes to reduce office wait times.
  • Supported administrative staff by processing payments.

Medical Assistant

Pacific Pain Management
06.2023 - 08.2023
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Administered medications under physician's supervision.
  • Processed orders for medical supplies and lab equipment.

Office Administrator

Cintas First Aid and Safety
04.2013 - 03.2020
  • Coordinated and managed daily administrative operations of the office.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Accounts Payable, Accounts Receivable.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Organized monthly staff meetings ensuring agendas were distributed in advance.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

CMA - Medical Assistant

Concorde Career College
Garden Grove, CA

High School Diploma - undefined

Santiago High School
Garden Grove, CA

Skills

  • Patient Flow Management
  • Medical office administration
  • Check-in coordination
  • HIPAA Compliance
  • Intake control
  • Inventory Management
  • Phlebotomy
  • Professional Bedside Manner
  • EKG administration
  • Patient Relations
  • Insurance Verification
  • Patient Care Coordination
  • Direct Patient Care

Languages

Spanish: Professional

Timeline

Medical Assistant

Pacific Pain Management
06.2023 - 08.2023

Medical Assistant

Hoag Spine Institute
05.2023 - Current

Office Administrator

Cintas First Aid and Safety
04.2013 - 03.2020

CMA - Medical Assistant

Concorde Career College

High School Diploma - undefined

Santiago High School

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