Roxana Herrera
Overview
18
18
years of professional experience
Work History
Guest Services Representative
Los Angeles Dodgers LLC
Los Angeles
04.2024 - Current
- Assist guests in seating locations and resolving customer service concerns while providing general information
- Maintain a visible presence and monitor assigned sections
- Provide assistance to guests with special needs
- Assist in crowd management efforts and work collaboratively with all staff and stadium partners
- Perform pre-game, in-game and post-game duties.
Paraprofessional Educator
The Stepping Stones Group
10.2023 - Current
- Assist students one-on-one in a classroom setting
- Assist teachers with daily classroom activities with different students of different behavioral levels
- Keep classroom disruptions at a minimum
- Work with students grades K-12th
Behavior Interventionist
IABA
08.2023 - 10.2023
- Assist students one-on-one to reach their daily goals in a classroom setting
- Track students’ daily behavior activities while developing ways to reduce negative behaviors
- Collaborate with teachers and case managers on ways to help students be successful in the classroom
- Utilize a variety of behavioral management techniques to promote desired behaviors.
Quoting Specialist
Mirror Image
08.2022 - 08.2023
- Answer telephone and in person inquiries with friendly demeanor and full knowledge of quoting department processes
- Input factory quotes into estimates for clients
- Maintained communication with sales reps and purchasing agents
- Proved successful working within tight deadlines and fast paced atmosphere
- Use Microsoft Office and other software tools to create documents and other forms of communication.
Paraprofessional
The Academy for Advancement of Children with Autism (AACA)
11.2020 - 08.2022
- Assist Autistic students with daily school assignments to further their education while helping them develop their communication skills and reducing behaviors
- Successfully improving student participation in the classroom through the integration of creative role-playing exercises
- Collaborate with BCBA to find more effective methods to help students learn
- Identifying signs of emotional and developmental problems in children and reported findings.
Instructor/Supervisor
United Cerebral Palsy
06.2010 - 11.2020
- Supervise a team of 6 – 10 staff daily
- Provided leadership, training and guidance to clients and support staff
- Develop ideas geared towards fostering a more efficient and productive team
- Provide monthly ISP reports on Excel for each client
- Data collection to provide better care for clients.
Direct Care Staff
United Cerebral Palsy
06.2006 - 06.2010
- Certified in emergency First-Aid/CPR, movement assistance, individually targeted personal care, Autism, Dementia, Alzheimer, and Cerebral Palsy
- Preparing fresh meals for clients taking into consideration nutritional and medical need
- Personal care including assisted showering, dressing, medication, grooming and bedtime routines
- Providing housework and household tasking including vacuuming, laundry, making and changing beds, and general cleaning
- Companionship for clients including assisted clothing selection, reading, arts and crafts, accompany on trips and appointments.
Education
United Cerebral Palsy
Chatsworth, CAUnited Cerebral Palsy
Chatsworth, CASimi Valley Adult Institute
Simi Valley, CAStoney Point High School
Chatsworth, CASkills
- CPR Certified
- Emergency First-Aid Certified
- CPI Trained
- Staff Management
- Microsoft Office Proficient
- Data Entry
- Guest Relations
- Customer Service
Timeline
Guest Services Representative
Los Angeles Dodgers LLC
04.2024 - Current
Paraprofessional Educator
The Stepping Stones Group
10.2023 - Current
Behavior Interventionist
IABA
08.2023 - 10.2023
Quoting Specialist
Mirror Image
08.2022 - 08.2023
Paraprofessional
The Academy for Advancement of Children with Autism (AACA)
11.2020 - 08.2022
Instructor/Supervisor
United Cerebral Palsy
06.2010 - 11.2020
Direct Care Staff
United Cerebral Palsy
06.2006 - 06.2010
United Cerebral Palsy
United Cerebral Palsy
Simi Valley Adult Institute
Stoney Point High School
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