Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roxana Horn

Carthage,MO

Summary

Dynamic professional with a proven track record at Carthage R-9 School District, excelling in document organization and database administration. Recognized for enhancing enrollment processes and fostering teamwork, I leverage strong problem-solving skills and attention to detail to drive efficiency and improve student record accuracy. Committed to delivering exceptional service and support.

Professional with deep expertise in academic administration, ready to excel in this role. Possesses strong skills in managing student records, overseeing enrollment processes, and ensuring compliance with institutional policies. Known for fostering team collaboration and adapting to changing needs to achieve outstanding results. Reliable, organized, and proficient in using administrative software and managing confidential information effectively.

Experienced with managing complex student records and registration processes. Utilizes strong organizational and database management skills to ensure accuracy and compliance. Track record of effective communication and collaborative teamwork to meet institutional goals.

Overview

10
10
years of professional experience

Work History

District Registrar

Carthage R-9 School District
01.2024 - Current
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Handled incoming and outgoing calls efficiently, ensuring accurate message recording.
  • Ensured accurate student records by diligently maintaining and updating information in the database.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Updated computer system with latest information to keep records current and accurate.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.
  • Resolved student registration issues to reduce acceptance, enrolment and payment delays.
  • Coordinated effectively with admissions offices to streamline acceptance notifications and enrollment procedures for incoming students.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Merchandising Service Team

Lowe's
01.2023 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Fulfillment Team Lead

Lowe's
10.2021 - 01.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Observed packing operations to verify conformance to specifications.
  • Frequently inspected production area to verify proper equipment operation.

Sales Associate

Cato
10.2015 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

High School Diploma -

Stratford Career Institute
04-2013

Skills

  • Document organization
  • Admissions support
  • Database administration
  • Enrollment management
  • Attention to detail
  • Maintaining documents and records
  • Active listening
  • Problem-solving skills
  • Multitasking Abilities
  • Teamwork
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Computer literacy
  • Data-driven decision making

Languages

Spanish
Native or Bilingual

Timeline

District Registrar

Carthage R-9 School District
01.2024 - Current

Merchandising Service Team

Lowe's
01.2023 - 01.2024

Fulfillment Team Lead

Lowe's
10.2021 - 01.2023

Sales Associate

Cato
10.2015 - 01.2020

High School Diploma -

Stratford Career Institute

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Roxana Horn