Roxana J. Ramos
Orlando,FL
Summary
Driven professional with several years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.
Overview
17
17
years of professional experience
Work History
Kitchen Supervisor and Cook line
Gunther & co
Baltimore, MD
07.2016 - 01.2021
- Manage kitchen staff and coordinate food orders.
- Supervise food preparation and cooking.
- Check the plating process and food temperature.
- Order food supplies and kitchen equipment when needed.
- Store food following safe practices.
- Propose new dishes on the menu.
- Maintain health and safety standards in the kitchen area.
General Manager
Vita Restaurant
Caracas, Venezuela
02.2009 - 04.2015
- Coordinate the daily operations of the restaurant room, bar, and kitchen.
- Provide superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Assess product quality and research new suppliers.
- Organize and supervise shifts.
- Evaluate staff performance and provide feedback to improve their productivity.
- Ensuring compliance with health and safety standards.
- Train new hires and regular staff on proper service practices.
- Implement policies and protocols that support future restaurant operations.
Administrative Assistant
Lola Restaurant
Caracas, Venezuela
04.2007 - 02.2009
- Ensuring compliance with health and safety standards.
- Train new hires and regular staff on proper service practices.
- Manage purchases and payments to suppliers.
- Manage payroll and settlements.
- Evaluate staff performance and provide feedback to improve their productivity.
- Keep permits up to date.
Administrative Assistant
Malabar Restaurant
Caracas, Venezuela
10.2003 - 04.2007
- Customer service and receiving calls.
- Ensure compliance with health and safety standards.
- Train new employees and regular staff on proper service practices.
- Manage purchases and payments to suppliers.
- Manage payroll and settlements.
- Evaluate the performance of the staff and offer information to improve their productivity.
- Keep permits up to date.
Education
Property and Casualty License Exam 220 -
EEUU-220
USA08.2025
Insurance License - Customer representative
Dolphy School
USA08.2025
Associate in Science (A.S.) - Business Administration
Instituto Universitario Nuevas Profesiones
Caracas, Venezuela08.2013
High School - Science Degree
Omaira Sequera Salas
Barquisimeto, Venezuela07.2001
Skills
- Open to learning
- Inventory management
- Staff training
- Team leadership
- Health and safety
- Equipment maintenance
- Inventory controls
- Staff management
Languages
- Spanish, Mother
- English, 70% Comprehension
Websites
Timeline
Kitchen Supervisor and Cook line
Gunther & co
07.2016 - 01.2021
General Manager
Vita Restaurant
02.2009 - 04.2015
Administrative Assistant
Lola Restaurant
04.2007 - 02.2009
Administrative Assistant
Malabar Restaurant
10.2003 - 04.2007
Property and Casualty License Exam 220 -
EEUU-220
Insurance License - Customer representative
Dolphy School
Associate in Science (A.S.) - Business Administration
Instituto Universitario Nuevas Profesiones
High School - Science Degree
Omaira Sequera Salas
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