Roxana Lemonnier
Winter Park,FL
Summary
With over 10 years in customer service, event planning, management and a track record of successful team management achieving excellent results. I am currently seeking a challenging role to apply my skills and contribute to the ongoing success of a dynamic organization.
Authorized to work for any US employer
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
D Dogs Lodge
Maitland, FL
02.2023 - Current
- Interact with pet owners to understand their preferences and address concerns.
- Provide regular updates on the activities and well-being of dogs in daycare.
- Handle customer inquiries, feedback, and complaints with professionalism and responsiveness.
- Lead and supervise a team of caregivers and support staff.
- Ensure staff is well-trained in proper dog care, behavior, and safety protocols.
- Manage day-to-day operations to ensure a smooth and efficient workflow.
- Monitor and maintain cleanliness, hygiene, and safety standards in the facility.
- Implement health and safety protocols, including vaccination requirements, monitor the well-being of dogs, addressing any medical or behavioral issues promptly.
- Manage inventory, including dog food, supplies, and equipment.
- Recruited and trained new employees to meet job requirements.
Planner
Colectivo 23
Lima, Lima
02.2020 - 07.2022
- Develop and manage class schedules, taking into account available resources and facilities.
- Coordinate with teachers and instructors to optimize class timings.
- Plan for breaks, events, and any other activities within the educational hub.
- Organize and plan educational events, workshops, seminars, and conferences.
- Coordinate with guest speakers, presenters, and participants.
- Manage logistics, including venue setup, catering, and audio-visual requirements.
- Facilitate communication among educators, staff, and management.
- Coordinate with various departments to ensure smooth collaboration.
- Analyze data related to student performance, attendance, and feedback.
- Use data insights to make informed decisions for continuous improvement.
Education
Bachelor of Administration -
San Ignacio De Loyola University
Lima, Perú07-2014
Skills
- Staff Management
- Schedule Preparation
- Customer Relationship Management (CRM)
- Good Communication Skills
- Customer Service
Languages
English
Full Professional
Spanish
Native/ Bilingual
https://www.linkedin.com/in/roxana-lemonnier-73724ab2/
Certification
- Excel Skills for Business Specialization.
- Intensive Transformation Program - PIT 2020
Timeline
Manager
D Dogs Lodge
02.2023 - Current
Planner
Colectivo 23
02.2020 - 07.2022
Bachelor of Administration -
San Ignacio De Loyola University
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