Roxana Martinez
Huntington Park,CA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
9
9
years of professional experience
Work History
Vault Teller
First Citizens Bank
Downey, CA
11.2020 - Current
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction
- Completed monthly key audits
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault daily.
- Increased knowledge of banking products and services by actively participating in available training classes, meetings, and workshops offered to employees.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Verified and documented incoming and outgoing items stored within the vault.
- Ensured that all documents are properly filed, organized, and labeled according to established procedures.
- Responsible for the safekeeping of all confidential documents and records in the vault.
- Performed routine maintenance on all security systems related to the operation of the vault including locks, alarms, sensors, cameras .
Cash Office Assistant
Lowes Home Improvement
Pico Rivera, CA
06.2019 - 05.2021
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Investigated and solved account issues to maintain current and accurate money systems.
- Prepared and checked cashier register tills.
- Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods.
- Maintained general inventory levels and informed supervisor of shortages or trends of changing demand to assist with acquisition of new inventory without outage.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
- Mitigated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
- Communicated with the cash office manager about discrepancies and devised plans to reconcile financial issues.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
Customer Service Associate
Lowes Home Improvement
Pico Rivera, CA
06.2019 - 05.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Shared detailed information regarding product and warranty options to help customers make decisions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Answered dozens+ inbound calls per day and directed to designated individuals or departments.
- Ranked as most effective in selling protection plans out of all front end representatives.
- Determined accurate prices for customer services, consistently searching for deals and best prices for customers.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Cashier
Lowes Home Improvement
Pico Rivera, CA
10.2015 - 05.2021
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Resolved issues with cash registers, card scanners and printers.
- Received payments for credit card bills and issued receipts.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Trained new employees in cashiering procedures, offering assistance in resolving cash transaction and bill payment issues.
- Assisted Head Cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
- Resolved issues regarding customer complaints and escalated worsening concerns to the Front End Manager for remediation.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Science - Biology
West Los Angeles College
Culver City12-2023
Associate of Science - Physics
West Los Angeles College
Culver City, CA12-2023
High School Diploma -
Bell, High School
06-2011
Skills
- Highly organized with ability to meet deadlines
- Confer with costumers or provide information
- Inbound and outbound calling
- Quality assurance
- Bilingual Spanish and English
- Exceptional Customer Service
- Problem Resolution
- Safety regulations
- Product organization
- Store maintenance
- Credit card payment processing
- Employee coaching
- Customer relations
- In-store support
- Microsoft Office expertise
- Safe and vault operation
- Strong sense of banking ethics
- International funds transfer process expertise
- Practiced knowledge of bank security systems
- Safe and vault operations
- Excellent communication skills
- Energetic
- Strong work ethic
- Sales expertise
References
References: Available Upon Request
Timeline
Vault Teller
First Citizens Bank
11.2020 - Current
Cash Office Assistant
Lowes Home Improvement
06.2019 - 05.2021
Customer Service Associate
Lowes Home Improvement
06.2019 - 05.2021
Cashier
Lowes Home Improvement
10.2015 - 05.2021
Associate of Science - Biology
West Los Angeles College
Associate of Science - Physics
West Los Angeles College
High School Diploma -
Bell, High School
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