Roxana Martinez
Porter,TX
Summary
Experienced receptionist with a proven track record in customer service at high-end hotels in Cuba and Uruguay. Skilled in communication, multilingual support, and problem solving. Holds a degree in English Language and Pedagogy, complemented by certifications in marketing and public relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Spanish and English Teacher
Our Littler Red School
Spring, Texas
09.2024 - Current
- Developed and implemented engaging lesson plans tailored to two-year-old children
- Fostered language development in Spanish and English through play-based activities
- Supported social, emotional, and cognitive growth in young learners
Receptionist
Hotel Florida
Uruguay, Punta Del Este
11.2019 - 04.2024
- Welcomed guests and provided guest services, ensuring high-quality experiences
- Efficiently handled reservations and special requests
Receptionist
Hotel Los Cactus
Cuba
08.2022 - 12.2022
- Greeted guests with enthusiasm and courtesy
- Demonstrated effective solutions to inquiries and complaints, enhancing customer satisfaction
Costumer Service
Hotel Meliá Internacional Varadero
Cuba
01.2019 - 07.2022
- Assisted front desk by taking control of room assignments
- Collaborated with multidisciplinary teams to ensure exceptional guest experiences
Education
Bachelor's Degree - English Language and Pedagogy
Camilo Cienfuegos University
Cuba06-2019
Skills
- Languages: Spanish (fluent), English (fluent), French (basic)
- Customer service and reservation management
- Ability to work in dynamic and high-pressure environments
- Knowledge in marketing and public relations
Certification
- Marketing Course
- Public Relations Course
Timeline
Spanish and English Teacher
Our Littler Red School
09.2024 - Current
Receptionist
Hotel Los Cactus
08.2022 - 12.2022
Receptionist
Hotel Florida
11.2019 - 04.2024
Costumer Service
Hotel Meliá Internacional Varadero
01.2019 - 07.2022
Bachelor's Degree - English Language and Pedagogy
Camilo Cienfuegos University