Roxana Mendoza

• Maintained sales records with payment details and invoices.
• Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
• Provided customer service regarding billing inquiries.
• Maintained confidentiality of sensitive financial information at all times.
• Assigned drivers to appropriate routes based on customer needs.
• Resolved customer complaints related to service issues or delays.
• Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
• Tracked vehicles using GPS technology and provided real-time status updates as needed.
• Updated records of driver locations, delays, and cancellations.
• Scheduled loads according to priority and available equipment.
• Coordinated with other dispatchers to ensure efficient delivery schedules were met.
• Provided timely updates to customers regarding their orders or requests.
• Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.

Business closed down

• Directed daily warehouse operations to ensure efficient workflows and compliance with safety protocols.
• Executed logistics coordination for timely delivery of goods to customers.
• Conducted periodic inventory checks to monitor merchandise levels accurately.
• Managed inventory tracking and physical counts to minimize losses effectively.
• Responsible for the production of 30 employees, ensuring all production was done in a timely manner, accurately, and meeting expectations.
• Supported other departments as needed including receiving, returns processing.
• Provided information to shipping and receiving personnel regarding inventory stock.