Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roxana M Meneses

Houston,TX

Summary

Accomplished General Manager with a proven track record at Latrelles Management, enhancing customer satisfaction and driving business growth. Expert in staff management and business administration, I excel in fostering high employee satisfaction and leveraging customer feedback for service excellence. Skilled in multi-line phone systems and adept at creating positive, results-driven work environments.


Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level M.A position. Ready to help team achieve company goals.


Flexible Medical Assistant known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.

Overview

31
31
years of professional experience

Work History

Front Desk Receptionist

La Khan MDPA
02.2023 - 06.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Operated multi-line telephone system to answer and direct high volume of calls.

General Manager

Latrelles Management
10.1993 - 02.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Education

Medical Assistant - Medical Assisting

Texas School of Business
Houston, TX
02.2009

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Appointment Scheduling
  • Supply Ordering
  • Bank Deposits
  • Billing and Invoicing
  • Multi-Line Phone Systems
  • Payment Processing
  • Business Administration
  • Staff Management
  • Patient Scheduling
  • Insurance Verification
  • Payment Collection
  • Telephone Etiquette
  • Flexible Schedule
  • Appointment management
  • Patient Registration

Languages

Spanish
Full Professional

Timeline

Front Desk Receptionist

La Khan MDPA
02.2023 - 06.2024

General Manager

Latrelles Management
10.1993 - 02.2023

Medical Assistant - Medical Assisting

Texas School of Business
Roxana M Meneses