Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roxana Montalvo

Galveston,TX

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership. Excelled in conflict resolution and staff training, enhancing guest satisfaction and team efficiency. Proficient in bilingual communication and adept at service prioritization, consistently delivering exceptional customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Golden Corral Buffet and Grill

Server
02.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Banquet Server

Server
11.2022 - 12.2023
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.

Housekeeper

House Cleaning
01.2020 - 02.2022
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Sonic Drive In

Cashier & Crew Member
02.2016 - 01.2019
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Stocked, tagged and displayed merchandise as required.

Education

Galveston College
Galveston, TX

High School Diploma -

Ball High School
Galveston, TX
05.2020

Skills

  • Work Ethic and Integrity
  • Time management skills
  • Professional Appearance
  • Service prioritization
  • Conflict and Complaint Resolution
  • Staff Training
  • Team Building
  • Communications
  • Task Prioritization
  • Organization
  • Bilingual
  • Costumer Service

Languages

Spanish
English

Timeline

Banquet Server

Server
11.2022 - 12.2023

Golden Corral Buffet and Grill

Server
02.2020 - Current

Housekeeper

House Cleaning
01.2020 - 02.2022

Sonic Drive In

Cashier & Crew Member
02.2016 - 01.2019

Galveston College

High School Diploma -

Ball High School

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Roxana Montalvo