Roxana Montufar
Medford,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
La Clinica Dental
Medford, OR
02.2017 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Inputted patient demographic data into electronic health record system.
- Provided customer service by answering patient questions and addressing concerns.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments and procedures.
- Documented and managed patient information in computer system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Greeted patients upon arrival and directed them to the appropriate area.
- Scanned documents into electronic health record system as needed.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Answered patient questions and fielded complaints to resolve issues.
- Assisted with the completion of medical forms and records.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Obtained proper authorization and identification to release confidential medical records.
- Reviewed patient accounts for accuracy on a regular basis.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
Education
High School Diploma -
Eagle Point High School
Eagle Point, OR06-2012
Skills
- Insurance Verification
- Customer Service
- Fluent in Spanish
- Payment Collection
- Scheduling Appointments
- HIPAA Compliance
- Patient Intake
- Office Administration
- Dental Terminology Knowledge
- Appointment Confirmation
- Appointment Scheduling
- Patient Interviewing Skills
- Eligibility Determination
Timeline
Patient Service Representative
La Clinica Dental
02.2017 - Current
High School Diploma -
Eagle Point High School
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