Roxana Nava
Cypress,Texas
Summary
As a Shift Supervisor at Starbucks, I excelled in cash handling and team leadership, ensuring financial accuracy and fostering a motivated staff. My proactive approach led to enhanced workplace efficiency and customer satisfaction, showcasing my ability to resolve issues and train employees effectively.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2016 - 02.2025
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Education
High School Diploma -
North Brook High School
Spring Branch, TX05-2015
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Staff motivation
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
08.2016 - 02.2025
High School Diploma -
North Brook High School
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