Roxana Ramos
Rosenberg,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Information Process Specialist
Fort Bend County
Richmond, Texas
03.2017 - Current
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Responsible for document management activities, including preparing, scanning, filing, processing, issuing and returning records/vital documents to filer
- Transmitted documents, organized revisions and tracked changes.
- Professionally assist customers and provide information or guidance by reviewing and processing requests in person, over the telephone, through electronic transmissions and through the mail.
- Determine appropriate release of confidential records to qualified applicants and maintains security and confidentiality of documents and data.
Call Center Representative
UT Physicians
Richmond, TX
05.2012 - 03.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of office knowledge, doctor's schedules and procedures.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of 100 calls, emails and faxes per day, addressing patient inquiries, solving problems and providing information.
Education
High School Diploma -
Foster High School
Richmond, TX05.2007
Skills
- Customer Relations
- Microsoft Certification
- Hardware and Software Repair
- Development Documentation
- Organizational Skills
- Maintenance Documentation
- Resolving Problems and Incidents
- Service Quality
- Customer Satisfaction
- Microsoft Windows and Office
- Friendly and Patient
- Bilingual (Spanish)
- Can Multi-task
Languages
Spanish
Native or Bilingual
Timeline
Information Process Specialist
Fort Bend County
03.2017 - Current
Call Center Representative
UT Physicians
05.2012 - 03.2017
High School Diploma -
Foster High School