ROXANA PAYAN
Humble,TX
Summary
Results-oriented, highly motivated with an emphasis on transparent communication and emphasize on the mission, vision, guiding principles, values of Department of Public Safety by promoting teamwork and perform in a professional manner in all aspect of work-related duties.
Overview
19
19
years of professional experience
Work History
LICENSE & PERMIT SPECIALIST
TEXAS DEPARTMENT OF PUBLIC SAFETY
01.2021 - Current
- Perform highly complex licensing transactions & administer noncommercial and commercial comprehensive skills (drive test) exams including MAB/SOR/TCIS/NCIC checks along with Occupational licensing
- Verify Expunction/violations for customer records and fees associated with them
- Mentor new employees on new regulations, policies & procedures in the Driver License Division on DLS system and Administer and Mentor road test skills in a Class C/ MAB / CDL Firetrucks and RV's
- Review and evaluate rules, regulations, policies & procedures in determining proper action under the Driver's License Laws & Reviewing license & permit applications; ensuring compliance with applicable policies
- Bookkeeping (do change audits and close out at the end of the day by auditing all money received on a monthly basis.
- Handled permit-related inquiries from the public in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.
- Actively participated in professional development opportunities to stay informed about evolving trends within the permitting field.
PATIENT ACCESS SPECIALIST II
SAN JOSE CLINIC
08.2012 - 12.2021
- Maintain a and maximize daily schedule for volunteers, doctors and students.
- Assist upper management with creating schedule templates for incoming doctors/volunteer doctors
- Review patient records for signatures, medical clearance, pending treatments, and referrals
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Ensure ongoing communication between the Lead DA and front desk
- Order Uniforms, supplies, electronic equipment inlcuding computers,scanners. verify invoices/receipts and keep track of monthly purchases on excel. procure new orders for the office. Keep a running program of supplies in the
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Mastered various dental lab techniques, such as waxing, casting, and finishing procedures.
- Maintained a clean and safe work environment, adhering to strict infection control protocols.
- Collaborated with dentists to ensure accurate and timely delivery of dental restorations.
DENTAL ASSISTANT/TREATMENT COORDINATOR
APPLE DENTIST
05.2012 - 08.2014
- Presented patients with dental treatment and provided a full breakdown of insurance coverage and out-of-pocket expenses.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
OFFICE MANAGER
RIVET COY INSURANCE COMPANY
08.2005 - 04.2009
- Primary duties included Scheduling, coordinating meetings, appointments and travel arrangements for the agent
- Prepared insurance quotes and presented to the customer
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Associate of Applied Science - Accounting
HOUSTON COMMUNITY COLLEGE
Houston, TX06.2003
Skills
- Strong Problem Solving Abilities and Dispute Resolution skills in stressful environments
- Excellent communication skills
- Relationship & Team Building skills
- Excellent Organizational Skills
- Keen eye for Auditing related documentation checks/balances and tasks
- Mentoring new employees on a weekly basis
- Typing 70WP
- Experience with Word, Excel, Powerpoint & Outlook along Healthport, Epic, Athena
- OSHA and HIPPA trained
- Bilingual English and Spanish (written and verbal)
Educationlicensescertifications
- UNIVERSITY OF HOUSTON-DOWNTOWN- Pursuing Bachelor's in General Business 2018-Present
- CHAMPIONS SCHOOL OF REAL ESTATE-Real Estate Licence/ 2018-Present
- HOUSTON COMMUNITY COLLEGE -Associate of Science Accounting/2002
- REMINGTON COLLEGE-Registered Dental Associate-20092
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
LICENSE & PERMIT SPECIALIST
TEXAS DEPARTMENT OF PUBLIC SAFETY
01.2021 - Current
PATIENT ACCESS SPECIALIST II
SAN JOSE CLINIC
08.2012 - 12.2021
DENTAL ASSISTANT/TREATMENT COORDINATOR
APPLE DENTIST
05.2012 - 08.2014
OFFICE MANAGER
RIVET COY INSURANCE COMPANY
08.2005 - 04.2009
Associate of Applied Science - Accounting
HOUSTON COMMUNITY COLLEGE
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