Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roxana Pena

Stuart,United States

Summary

Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

11
11
years of professional experience

Work History

Store Manager

Dunkin' Donuts Franchising
Stuart, FL
09.2013 - 01.2025
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Created weekly work schedules for store personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

GED -

Martin County
Stuart, FL
02-2014

Skills

  • Training and mentoring
  • Customer feedback analysis
  • Leading staff meetings
  • Verbal and written communication
  • Recruiting and hiring
  • Store operations oversight
  • Team development

Languages

English
Professional
Spanish
Professional

Timeline

Store Manager

Dunkin' Donuts Franchising
09.2013 - 01.2025

GED -

Martin County

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Roxana Pena