Roxana Perez
Bedford,TX
Languages
Spanish
Professional Working
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.
Overview
7
7
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Scheduler
Texas Oncology
10.2020 - Current
- Collaborate with clinical teams to establish chemotherapy treatment timeline for patients
- Act as a triage scheduler to troubleshoot problems and address patient concerns
- Train and provided new hires with training material and continuously update that material as workflows change
- Optimized organizational processes by collaborating with regional scheduling and clinical team
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Optician
Target Optical
03.2018 - 11.2020
- Educate patients on proper fit of eyewear
- Collaborate with Optometrists and Ophthalmologists to find eyewear solutions for mutual patients
- Organize marketing events with Optical team to increase foot traffic to Optical department
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
Optician
Sam’s Club Optical
09.2015 - 03.2018
- Coordinate and set up monthly health and wellness events for members
- Organize and execute holiday events at department level to promote the Optical Department to potentially new patients
- Instruct patients on the proper maintenance and care for their Eyewear
- Shape Eyewear to give frames a proper fit for each patient.
- Train and provide new hires with training materials
Education
Bachelor of Arts - Biology
The University of Texas At Arlington
Arlington, TX 09.2014 - 06.2020
Skills
- Strong Organizational Skills
- Professional and Courteous
- Research and Analytical Skills
- Data Entry
- 58 WPM
- Appointment Coordination
Certification
- Google-Fundamentals of Digital Marketing Certificate-June, 2020
Timeline
Scheduler
Texas Oncology
10.2020 - Current
Optician
Target Optical
03.2018 - 11.2020
Optician
Sam’s Club Optical
09.2015 - 03.2018
Bachelor of Arts - Biology
The University of Texas At Arlington
09.2014 - 06.2020
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