Claudia Cardenas
Totowa,USA
Summary
Sales Support Supervisor with 12+ years of experience leading sales operations in luxury and travel retail. Manages a nine-person team to maintain service levels, optimize KPIs, and run large commercial promotions while improving responsiveness and workload distribution. Aims to expand operational efficiency and support commercial growth through stronger process control and training. Fluent in English, Spanish, and French.
Overview
13
13
years of professional experience
Work History
Sales Support Supervisor
Kering Eyewear
NJ, USA
01.2021 - Current
- Started as Bilingual Customer Service Ambassador OS Chanel, moved up to current role two years ago, promoted to lead the Sales Support organization, managing a team of coordinators and specialists. Collaborate cross-functionally to optimize operations, improve KPIs, and ensure service-level adherence while delivering high-quality support to the commercial organization.
- Lead, coach, and assess a team of 9, fostering collaboration and continuous performance improvement.
- Partner closely with the Vice President of Sales to support team training and coach commercial teams on tools and workflows.
- Monitor Sales Support KPIs and service standards, identifying risks and improvement opportunities.
- Manage and prioritize the Sales Support BA inbox to ensure timely, accurate responses.
- Oversee BA Back Office IFM scheduling and workload distribution.
- Lead quarterly commercial promotions, including monitoring tools, communications, and commercial block releases.
- Coordinate logistics and operational support for 20+ major sales events, all meeting or exceeding sales targets.
- Ensure CRM ticket resolution and lead monthly regional call agendas to drive cross-functional alignment.
Sales Export Assistant Travel Retail
Parfums Christian Dior
France
08.2018 - 05.2020
- Analysis and treatment of customer’s purchase orders.
- Daily supports to the sales area manager in monitoring and managing the Sell-In Allocation of advertising material (according to the forecasts and point of sales)
- Attention to all customer requests including product portfolio and prices. Software: SAP
Category manager
Coolbox
Peru
01.2014 - 08.2017
- Negotiated pricing and payment terms with international suppliers to improve gross margin on smartphones, such as Samsung, Motorola, Panasonic, etc.
- Definition and Follow-up of Sales, Margin, Profit, and GMROI of the categories
- Market analysis to identify business opportunities, teamwork with the Marketing and Sales department to develop product catalogs, monthly promotions, discounts, and activations in POS.
- Analysis of imported products to improve the performance of purchases to local and foreign suppliers.
- Managed automatic allocation rules for 150 stores, aligning distribution with store demand profiles.
Education
Master 2 - Languages, Business and International Trade
Orléans University
France01.2019
Master 1 - Languages, Business and European Management
Orléans University
France01.2018
Double degree Bachelor’s - Management and International Trade
Universidad Peruana de Ciencias Aplicadas
01.2015
Skills
- Professionally experienced with MS Excel Advanced, MS Word, Power Point, SAP, Internet Computing Tools, Daily use of databases and information analysis
- April 2015 - Business trip to Hong Kong/ China - HKTDC Fair, Global Sources Fair, Canton Fair In charge of the negotiation
- March 2012 - Business trip course to Panama - Interamerican University of Panama
Timeline
Sales Support Supervisor
Kering Eyewear
01.2021 - Current
Sales Export Assistant Travel Retail
Parfums Christian Dior
08.2018 - 05.2020
Category manager
Coolbox
01.2014 - 08.2017
Master 2 - Languages, Business and International Trade
Orléans University
Master 1 - Languages, Business and European Management
Orléans University
Double degree Bachelor’s - Management and International Trade
Universidad Peruana de Ciencias Aplicadas