Roxana Rosales
Marlton,NJ
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
16
16
years of professional experience
Work History
Senior IT Project coordinator
Horizon Blue Cross Blue Shield of New Jersey
05.2011 - 09.2018
- Assist various PM's with various projects including but not limited to the below:
- Schedule day to day meetings
- Create and distribute minutes
- Document resolution of action items
- Schedule Stakeholder Meetings
- Assist with Stakeholder presentation and deliver in a timely manner
- Collect all required electronic approvals
- Ensure all required documentation is uploaded in Planview
- Manage and maintained SharePoint sites for various projects
- Prepare and obtain all required documentation for QA's
- Produce and distribute NASCO report to Stakeholders for their review on claim volumes
- Ensure all accurate communication is being sent out when any rule goes live through the CXT Mailbox
- Manage all testing tickets and report accordingly
- Monitored project performance to identify areas of improvement and make adjustments.
- Assist with the planning, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
IT Project Coordinator
Town Sports International
09.2010 - 04.2011
- Liaise with third party vendors to support Data Center move
- Main point of contact for all vendors including primary contractor AT&T for their Hosting services
- In charge of creating and maintaining all diagrams including the following: Rack elevation, cage layout, cable matrix and server matrix
- Responsible for tracking and maintaining Data Center Move budget report
- Coordinated all lodging, food, and traveling needs for Data Center Move
- Scheduled all Data Center Move meetings
- Responsible for organizing and migrating from Huddle to SharePoint
- Assisted with the validation of contracts
- Research for best component needs
- Supervised and assisted with Data Center Move
- Prepared and submitted project invoices for review and approval.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Event Coordinator
The American Lung Association
10.2009 - 04.2010
- Responsible for their yearly kickoff breakfast in NYC (more than 500 attendees)
- Assist in gathering information for financial symbology
- Liaise with event management and vendor operations
- Organized and assigned duties to volunteers and interns
- Responsible for updating and communicating event budgets and new proposals
- Responsible for securing sponsorships and donations
- Assisted with their 2010 breath Gala
- Assisted with organizing and preparing the 2010 asthma walk with more than 3000 participants
- Involving all aspects including rentals and permits
Assistant to VP of Operations/ Contract coordinator
The NY Philharmonic
10.2007 - 02.2008
- Assisted VP on special projects
- Handle personal Executive matters
- Assisted VP with all Administrative related work
- Prepared radio/broadcast contracts
- Prepared Union contracts along with some negotiations
- Prepared contracts for individual orchestra members
- Organized and coordinated VP and Operations team scheduling
- Helped special events with evening events
- Worked closely with management to provide effective assistance for specific aspects of business operations
IT Technician/ Administrative Assistant
Trammell Crow
01.2006 - 08.2007
- At the Morgan Stanley account
- Computer hardware/software upgrades
- Assisted with strategy projects
- Assisted with the relocations of departments (technical and none technical)
- Scheduled and maintained Move Management team calendar
- In charge of special projects in the accounting department
- Handled all expense reports
- Assisted with all IT budgets
- Worked with move management on weekend projects including the supervision of 20-50 employees (electricians, movers, technicians)
- Monitored systems in operation and quickly troubleshot errors.
- Generated reports to track performance and analyze trends
IT Technician/ Receptionist
Information Builders
12.2004 - 09.2005
- Greet and sign in all guest
- Made sure all equipment in all eight conference rooms where working properly
- Troubleshoot problems and upgraded equipment in all of the conference rooms
- Help clients and guest use the equipment properly
- Receive and direct all incoming calls for the corporate floor only
- Maintained and scheduled appointments for conference rooms
- Performed other clerical duties.
Office Manager
Hotbar.com
07.2003 - 09.2004
- Received and direct all incoming calls
- Order and maintained office supplies
- Arranged conference meetings
- Some account payable/expense reports
- Cash receipts and Deposits
- Meet and greet clients and guest
- Process and track incoming and outgoing packages from carriers and courier service
- Created, maintained and updated filing systems for paper and electronic documents.
IT Technician (internship)
Straticom.Inc
01.2003 - 06.2003
- Installing and upgrading Operating Systems
- Worked with windows 98, windows XP, 2000 professional, 2000 server, 2000 exchange server
- Was given my own client accounts for desktop support
- Troubleshoot and configured hardware, software, and printer problems
- Worked with outlook, word, excel, access, Power Point
- Assisted with Cisco routers and switches.
Education
B.BA, Information Systems -
Saint Peter's University
Jersey City, NJ07.2024
A.S, Computer Networking -
Katherine Gibbs
New York, NY01.2003
H.S. Diploma -
High School of Telecommunications
Brooklyn, NY01.1999
Skills
- Bilingual English/ Spanish
- Excellent communication skills
- Typing at 50 words per minute
- Excellent telephone skills
- Familiar with Planview
- Excellent multitasker
- Agile Methodologies
- Risk Assessment
- Scrum Framework
- Software Development Life Cycle
- Familiar with Microsoft work: Excel, Access, Word, Outlook, Power Point, Photoshop, Adobe, Outlook, MS Project, Visio, SharePoint and QuickBooks
Timeline
Senior IT Project coordinator
Horizon Blue Cross Blue Shield of New Jersey
05.2011 - 09.2018
IT Project Coordinator
Town Sports International
09.2010 - 04.2011
Event Coordinator
The American Lung Association
10.2009 - 04.2010
Assistant to VP of Operations/ Contract coordinator
The NY Philharmonic
10.2007 - 02.2008
IT Technician/ Administrative Assistant
Trammell Crow
01.2006 - 08.2007
IT Technician/ Receptionist
Information Builders
12.2004 - 09.2005
Office Manager
Hotbar.com
07.2003 - 09.2004
IT Technician (internship)
Straticom.Inc
01.2003 - 06.2003
B.BA, Information Systems -
Saint Peter's University
A.S, Computer Networking -
Katherine Gibbs
H.S. Diploma -
High School of Telecommunications
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