Roxana Salazar
Arizona City,AZ
Summary
Dedicated employee with strong active listening skills and fluency in both Spanish and English. Adept at effectively communicating with a diverse range of individuals. Demonstrates excellent problem-solving abilities to provide optimal customer assistance and meet their specific needs. Committed to consistently meeting goals and ensuring successful achievement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Center for Dermatology Plastic and Surgery
04.2024 - 12.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Scheduling there next appointments, answering questions they had about there future or current appointments.
- Verifying insurance, making sure we need or don’t need a referral
Material Handler
Khuene Nagel
03.2021 - 11.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Performed cycle counts and inventory control to accurately track product levels.
- Received and unpacked shipments and new equipment as directed.
- Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
Education
Diploma - Medical Assistant With Phlebotomy
Arizona College
Glendale, AZ05.2024
Diploma - Medical Office Administraton
Brookline College
Tempe, AZ01.2023
High School Diploma - High School
Pepp Tech High School
Casa Grande, AZ05.2015
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Inbound phone calls
- Communicating with clients
- Customer communications
- Complaint resolution
- Appointment scheduling
- Cash handling
- Understanding customer needs
- Microsoft office
- Nextgen
- Phressia
- Fluent in Spanish/ English
Certification
CPR- American heart association issue 10/23- 10/25
Languages
Spanish
Full Professional
Timeline
Call Center Representative
Center for Dermatology Plastic and Surgery
04.2024 - 12.2024
Material Handler
Khuene Nagel
03.2021 - 11.2023
Diploma - Medical Assistant With Phlebotomy
Arizona College
Diploma - Medical Office Administraton
Brookline College
High School Diploma - High School
Pepp Tech High School
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