Dedicated employee with strong active listening skills and fluency in both Spanish and English. Adept at effectively communicating with a diverse range of individuals. Demonstrates excellent problem-solving abilities to provide optimal customer assistance and meet their specific needs. Committed to consistently meeting goals and ensuring successful achievement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Center for Dermatology Plastic and Surgery
04.2024 - 12.2024
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Scheduling there next appointments, answering questions they had about there future or current appointments.
Verifying insurance, making sure we need or don’t need a referral
Material Handler
Khuene Nagel
03.2021 - 11.2023
Transported inventory items to appropriate locations.
Packed items into appropriate containers for shipment.
Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Kept storage areas organized, clean, and secure to fully protect company assets.
Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Used hand-held scanners and physical logs to accurately track item movements.
Increased productivity, utilizing forklifts and other material handling equipment effectively.
Performed cycle counts and inventory control to accurately track product levels.
Received and unpacked shipments and new equipment as directed.
Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
Education
Diploma - Medical Assistant With Phlebotomy
Arizona College
Glendale, AZ
05.2024
Diploma - Medical Office Administraton
Brookline College
Tempe, AZ
01.2023
High School Diploma - High School
Pepp Tech High School
Casa Grande, AZ
05.2015
Skills
Problem-solving skills
Customer support
Data entry
Customer service
Call center customer service
Inbound phone calls
Communicating with clients
Customer communications
Complaint resolution
Appointment scheduling
Cash handling
Understanding customer needs
Microsoft office
Nextgen
Phressia
Fluent in Spanish/ English
Certification
CPR- American heart association issue 10/23- 10/25
Languages
Spanish
Full Professional
Timeline
Call Center Representative
Center for Dermatology Plastic and Surgery
04.2024 - 12.2024
Material Handler
Khuene Nagel
03.2021 - 11.2023
Diploma - Medical Assistant With Phlebotomy
Arizona College
Diploma - Medical Office Administraton
Brookline College
High School Diploma - High School
Pepp Tech High School
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