Roxana Salgado Galan
Lake Mary,Fl
Summary
Bilingual professional with over 10 years of experience
providing excellent customer service with a “people first”
attitude seeking an opportunity to be part of a world class
company with a possibility for career and financial
advancement. Excellent communicator with strong time-
management and customer need assessment skills. Proven to
exercise independent judgment, decision-making and problem-solving abilities, sales oriented, excellent interpersonal skills and strong leadership.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
AT&T Mobility
05.2022 - Current
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Promote current technology in fun and creative manner.
- Handling customer complaints,
product returns, and other in-store issues. - Ensuring the store adheres to all
company policies and procedures, and meets all sales goals. - Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
Retail Store Consultant
AT&T Mobility
12.2018 - 05.2022
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
- Analyzed problematic areas to provide recommendations and solutions.
In-Home Child Care Provider
Koehler's Household
08.2013 - 11.2018
- Enhanced children''s cognitive development by conducting age-appropriate educational activities and games.
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Provided transportation to and from school or appointments when necessary, maintaining punctuality and safety at all times.
- Implemented positive discipline techniques to guide children''s behavior, fostering a respectful atmosphere within the home.
- Improved language skills among non-English speaking household members through tailored lessons focused on vocabulary building and conversational practice.
Education
Finance And Economy Faculty
Metropolitan University
01.2009
Marketing Faculty -
Interamerican University
01.2005
Skills
- Excellent skills at prioritizing
- Highly flexible and enthusiastic
- Empathetic listener and persuasive speaker
- Computer proficient in programs like Excel, Power Point,
Word, Outlook, etc
Communication Skills
- Highly flexible and enthusiastic
- Empathetic listener and persuasive speaker
- Excellent interpersonal communications
- Bilingual (Spanish and English)
References
- Erika Koehler, SVP, Osaic, ekinner@gmail.com
- Lymari Negron, AR ARSM, li4957@att.com
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
AT&T Mobility
05.2022 - Current
Retail Store Consultant
AT&T Mobility
12.2018 - 05.2022
In-Home Child Care Provider
Koehler's Household
08.2013 - 11.2018
Finance And Economy Faculty
Metropolitan University
Marketing Faculty -
Interamerican University
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