Roxana Santiago
Oviedo,Fl
Summary
Dedicated, Detail-oriented, and diligent professional with over a decade of experience in administrative operations, customer service, and account management. Adept at managing complex systems, ensuring accuracy in documentation, and delivering exceptional service to clients. Skilled in data analysis, report preparation, and coordinating cross-functional processes to meet organizational goals. Fully bilingual in English and Spanish, with a proven ability to adapt to dynamic environments and maintain strong interpersonal relationships.
Overview
15
15
years of professional experience
Work History
Office Administrator / Operations Assistant
Prestigious Landscaping Inc.
01.2018 - Current
- Managed all administrative operations, including payroll, invoicing, scheduling, and maintaining records
- Assisted in daily operations by coordinating with vendors, overseeing project timelines, and ensuring customer satisfaction
- Implemented organizational systems to improve efficiency and streamline workflow within the business
- Provided support to the business owner in financial management, inventory tracking, and client communication
- Managed all incoming calls, and emails, from customers and vendors.
- Managed all human resources functions for a team of 21 employees, including payroll, benefits administration, hiring, onboarding, and performance evaluations.
Mortgage Loan Originator
The Money House
07.2016 - 12.2022
- Analyzed applicants' financial status, credit reports, and property evaluations to assess loan feasibility
- Processed and submitted loan applications for approval while ensuring compliance with regulatory and company policies
- Reviewed loan agreements to verify the accuracy and completeness of documentation
- Provided exceptional client support, answering inquiries and guiding customers through mortgage processes
- Collaborated with underwriters and credit analysts to resolve application issues efficiently
- Managed approximately 30+ incoming calls, and emails per day from customers, Realtors, and the underwriting department.
Mortgage Loan Originator
Santander Financial
07.2014 - 06.2016
- Evaluated applicant financials and creditworthiness for mortgage loan eligibility
- Prepared and reviewed loan agreements in compliance with company policies and regulations
- Assisted clients with completing loan applications and addressed questions about the process
- Compiled credit histories, financial statements, and relevant supporting documents
- Facilitated communication between applicants and underwriters to resolve application concerns
- Negotiated loan terms and conditions with clients to maximize profitability.
- Monitored pipelines to track and log the status of loans.
Account Representative
Island Finance
01.2010 - 06.2014
- Performed teller duties as required
- Provided excellent customer service by offering banking products, resolving issues, and promoting financial services
- Met and exceeded business objectives, contributing to increased customer satisfaction and retention
- Performed monetary transactions and ensured compliance with company policies and regulations
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Built relationships with customers and community to promote long-term business growth.
Education
Bachelor of Arts - Community Psychology
Palm Beach Atlantic University
West Palm Beach, FL01.2025
Biology - undefined
Universidad de Puerto Rico
Mayaguez, PR05.2005
Skills
- Diligent professional with an impeccable work ethic and a focus on achieving excellence
- Perseverant and dedicated to completing tasks efficiently with high-quality outcomes
- Proficient in Microsoft Excel and PowerPoint
- Fully bilingual in English and Spanish
- Charismatic and confident public speaker
- Strong leadership and negotiation skills
- Adaptable in dynamic environments with excellent interpersonal abilities
- Highly detail-oriented with exceptional problem-solving skills
Credentials and licenses
- Certificate in Skills and Competencies Through Coaching, Universidad de Cantabria
- John C. Maxwell Certification Program: Certified Coach, Trainer, and Speaker
Timeline
Office Administrator / Operations Assistant
Prestigious Landscaping Inc.
01.2018 - Current
Mortgage Loan Originator
The Money House
07.2016 - 12.2022
Mortgage Loan Originator
Santander Financial
07.2014 - 06.2016
Account Representative
Island Finance
01.2010 - 06.2014
Biology - undefined
Universidad de Puerto Rico
Bachelor of Arts - Community Psychology
Palm Beach Atlantic University
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