Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Roxana Santos

Glen Burnie,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Director

Integrity Childcare of Glen Burnie
09.2022 - Current
  • Maintain a safe, clean, and pleasant environment for 28+ children and families, maintain all children and families files, perform general office duties, make lesson plans for children's classrooms, assist in planning and implementing family engagement activities, serve as acting director when required, including providing signature authority, managing staff.
  • Managed department budget to ensure adequate resources for staff development and instructional materials.
  • Developed strong relationships with community partners to enhance educational opportunities for students.
  • Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
  • Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
  • Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.

Intern

The One World Center for Autism
10.2021 - 12.2021
  • File patient medical charts, develop newsletters for center, observe and analyze meetings with doctors and patients.
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.

Hospital Volunteer in Pulmonary Department

Adventist Healthcare White Oak Medical Center
04.2019 - 08.2019
  • Enhanced patient experience by providing compassionate care and assistance during hospital visits.
  • Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
  • Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
  • Organized materials for hospital events, contributing to successful fundraisers and community outreach programs.
  • Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.
  • Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.

Education

Bachelor's Degree - Child and Adolescent Studies

Bowie State University
12.2021

Skills

  • Bilingual (English and Spanish)
  • Leadership Skills
  • Good communication
  • Operations Management
  • Strategic Planning
  • Crisis Management
  • Accuracy and attention to details
  • Computer Skills (MS Office- Proficient Internet and email)
  • Financial Management
  • Staff Management
  • Staff Development
  • Staff Coordination

Awards

  • Dean's List: Bowie State / Fall 2018
  • Spring 2019
  • Fall 2019
  • Spring 2020
  • Fall 2020
  • Spring 2021
  • Fall 2021

Timeline

Assistant Director

Integrity Childcare of Glen Burnie
09.2022 - Current

Intern

The One World Center for Autism
10.2021 - 12.2021

Hospital Volunteer in Pulmonary Department

Adventist Healthcare White Oak Medical Center
04.2019 - 08.2019

Bachelor's Degree - Child and Adolescent Studies

Bowie State University

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Roxana Santos