Roxana Mingiuc
Coatesville,PA
Summary
Experienced and resourceful manager with a proven track record of successfully coordinating and monitoring operations across multiple departments. Adept at leading teams and solving problems. Dedicated to streamlining operations, reducing costs, and enhancing organizational efficiency. Strong commitment to maintaining the quality of services and products. Bring a hardworking mentality to drive success.
Overview
11
11
years of professional experience
Work History
Office Manager & Financial Coordinator
Brady Orthodontics PC
01.2016 - Current
- Led daily operations for a multisite orthodontic practice serving over 1000 active patients, ensuring efficiency and alignment across clinical, financial, and customer service teams.
- Mentored department leads and emerging leaders, delivering performance feedback, coaching, and skill development that promoted internal growth and engagement.
- Partnered with physicians, tech support, and compliance teams to implement process automation, AI-enabled scheduling improvements, and EHR enhancements.
- Oversaw budgeting, payroll, AP/AR, and reimbursement cycles, driving operational transparency and financial resilience.
- Actively contributed to strategic planning and regulatory readiness in collaboration with senior leadership.
- Managed high-priority escalations with professionalism and urgency, improving satisfaction for patients and internal stakeholders alike.
Financial/Marketing Coordinator
Brady Orthodontics
02.2014 - 02.2016
- Worked closely with clinical departments on case-by-case basis when coordinating charity care applications, ensuring timely submission and approval.
- Continuously improved professional knowledge through participation in industry conferences, workshops, and webinars related to healthcare finance.
- Collaborated with clinical teams to optimize patient care coordination and financial management.
- Enhanced revenue collection with diligent follow-ups on outstanding balances and setting up payment plans for patients.
- Participated in cross-functional team meetings to discuss strategies for improving overall revenue cycle performance.
- Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
- Developed visually engaging marketing materials to support product launches and promotions.
- Planned and executed internal and external marketing events.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Increased customer engagement through the creation of compelling social media content and strategies.
Education
M.S. - Mechanical Engineering
Danube University
Galati, Romania06.1999
A.A.S. - Dental Assisting
Contemporary Health Institute
Exton, PA10.2013
Skills
- Strategic Planning & Cross-Functional Alignment
- Patient Safety & Clinical Quality Oversight
- Performance Coaching & Professional Development
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Staff management
- Inventory control
- Employee supervision
- Operations management
- Staff hiring
- Training and coaching
- Policy implementation
- Workflow optimization
Languages
Romanian
Native or Bilingual
Timeline
Office Manager & Financial Coordinator
Brady Orthodontics PC
01.2016 - Current
Financial/Marketing Coordinator
Brady Orthodontics
02.2014 - 02.2016
M.S. - Mechanical Engineering
Danube University
A.A.S. - Dental Assisting
Contemporary Health Institute
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