Roxana Tinoco
Loris,SC
Summary
Driven bilingual professional with extensive customer service experience, notably at Little River Medical Center. Excelled in problem-solving and active listening, enhancing customer satisfaction and resolving complex insurance claims. Demonstrated proficiency in critical thinking and call center operations, achieving efficient resolutions and fostering positive guest relations at Caribbean Resorts & Villas.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Little River Medical Center
05.2023 - 11.2023
My responsibilities as a CSR was to answer phones, resolve insurance claims and provide information about medical care and benefits.
Customer Service Representative
Caribbean Resorts & Villas
03.2021 - 09.2023
My responsibilities as a customer service representative was to greet guest at check in.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike, as well as taking payments from guest.
Education
High School Diploma -
Loris High
Loris 06.2021
Skills
- Bilingual
- Call center experience
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Scheduling
Timeline
Customer Service Representative
Little River Medical Center
05.2023 - 11.2023
Customer Service Representative
Caribbean Resorts & Villas
03.2021 - 09.2023
High School Diploma -
Loris High
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