Roxana Tzul
Los Angeles
Summary
Results-driven Branch Operations Manager with 11 years of experience in the financial services sector. Demonstrates exceptional leadership and compliance skills. Proficient in transaction processing, cash management, and customer service, consistently building client loyalty and resolving issues promptly. Fluent in Spanish, dedicated to enhancing operational efficiency and fostering a collaborative team atmosphere. Proactive and target-driven with strong time management and problem-solving abilities. Recognized for reliability, adaptability, and quick acquisition of new skills. Committed to driving team achievements and supporting organizational advancement.
Overview
12
12
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
02.2023 - 12.2024
- Review and approve transactions to mitigate losses
- Resolved customer complaints in a timely manner.
- Recruited, interviewed, and trained new employees as needed.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Teller
Wells Fargo
08.2022 - 02.2023
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Process general customers request on SVP such as wires, personal information updates
- Identified opportunities to refer customers to other areas of the bank for additional services.
Service Manager
Wells Fargo
03.2016 - 12.2020
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement for branch success.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to meet forecast for the day.
Lead Teller
Wells Fargo
01.2015 - 03.2016
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
Teller
Wells Fargo
03.2013 - 12.2014
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Explained the features of various banking products available to customers.
- Assume leadership role in absence of Branch Manager to maintain normal floor operations Led branch operations, overseeing transaction approvals and loss mitigation strategies. Managed customer relations, ensuring swift complaint resolution and fostering branch loyalty.
Education
HIGH SCHOOL DIPLOMA -
Belmont High School
Los Angeles, CA06.2002
Skills
- Service excellence
- Key efficiency metrics
- Fluent in two languages
- Team leadership
- Efficient transaction processing
- Financial cash management
- Team leadership
- Scheduling
- Employee training
- Regulatory compliance
- Cash shipment management
- Workforce training
- Operational procedures management
- Workforce optimization
- Relationship management
- Training and development
- Candidate assessment
- Strong work ethic
- Staff supervision
- Compliance reviews
Timeline
Branch Operations Manager
Wells Fargo
02.2023 - 12.2024
Teller
Wells Fargo
08.2022 - 02.2023
Service Manager
Wells Fargo
03.2016 - 12.2020
Lead Teller
Wells Fargo
01.2015 - 03.2016
Teller
Wells Fargo
03.2013 - 12.2014
HIGH SCHOOL DIPLOMA -
Belmont High School
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Ava GarciaAva Garcia
Host/Server at Perfect Pear BistroHost/Server at Perfect Pear Bistro