Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxana Villegas

Las Vegas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

37
37
years of professional experience

Work History

Soft Count Team Member

Caesars Entertainment
05.2023 - 01.2024
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Balanced books with daily summary reconciliations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Manager

Terrible Herbst Convenience Store
12.2020 - 02.2023
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Onboarded new employees with training and new hire documentation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved marketing to attract new customers and promote business.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Pipefitter

TIC- The Industrial Company
10.2006 - 04.2020
  • Planned pipe system layout, installation and repair according to specifications.
  • Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
  • Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
  • Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
  • Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
  • Installed new systems and connected piping to existing components by welding, bolting and threading.
  • Threaded pipes using piping machines.
  • Connected piping systems to water heaters, boilers, pumps and auxillary equipment to complete installations.
  • Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
  • Inspected and tested existing pipe systems to identify system defects and malfunctions.
  • Cut and drilled holes in walls to permit passage of pipes.

Cashier

Terrible Herbst Convenience Store
02.2010 - 05.2011
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Manager

Turtle Stop #7
08.1995 - 07.2006
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved marketing to attract new customers and promote business.
  • Accomplished multiple tasks within established timeframes.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules and monitored performance.
  • Onboarded new employees with training and new hire documentation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Cashier

Peppertree Chevron
07.1993 - 07.1995
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

Chevron Car Wash
07.1989 - 05.1993
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.

Cashier

Calaveras Chevron
09.1986 - 06.1989
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.

Education

High School Diploma -

Rio Mesa High School
Oxnard, CA
06.1985

Skills

  • Train Employees
  • Set Organizational Policies
  • Customer Service
  • Control of Expenses
  • Manage Budgets
  • Manage Contracts
  • Sales and Marketing
  • Customer Relationship Management
  • Quality Standards
  • Staff Management
  • Team Leadership
  • Order Supplies
  • Greet Guests
  • Verbal and Written Communication
  • Managing Laborers
  • Managing Cash Register
  • Managing Employee Relations
  • Job Assignments
  • Managing Terminations

Timeline

Soft Count Team Member

Caesars Entertainment
05.2023 - 01.2024

Manager

Terrible Herbst Convenience Store
12.2020 - 02.2023

Cashier

Terrible Herbst Convenience Store
02.2010 - 05.2011

Pipefitter

TIC- The Industrial Company
10.2006 - 04.2020

Manager

Turtle Stop #7
08.1995 - 07.2006

Cashier

Peppertree Chevron
07.1993 - 07.1995

Cashier

Chevron Car Wash
07.1989 - 05.1993

Cashier

Calaveras Chevron
09.1986 - 06.1989

High School Diploma -

Rio Mesa High School

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Roxana Villegas