Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Roxana Walker

San Antonio,TX
Roxana Walker

Summary

Dynamic and compassionate Recovery Coach with a proven track record at SACADA, adept in motivational interviewing and client relationship building. Excelled in developing personalized recovery plans, enhancing relapse prevention rates, and advocating for client resources. Demonstrated commitment to professional ethics and continuous education, achieving significant client progress and satisfaction.

Overview

1
Certification

Work History

SACADA

Recovery Coach

Job overview

  • Testified in court regarding client behavior, treatment goals and progress.
  • Developed and implemented individualized treatment plans.
  • Participated in multidisciplinary meetings focused on providing comprehensive assistance.
  • Gathered information about useful resources and helped coordinate referrals.
  • Provided group, family, and individual counseling to support recovery goals.
  • Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
  • Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
  • Signposted additional support services, including housing, employment and childcare assistance.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Arranged community initiatives to build supportive networks for improved rehabilitation.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Improved relapse prevention rates with targeted recovery program mentoring.
  • Documented case management activity for accurate, reliable records.
  • Facilitated group and individual therapy in outpatient setting.
  • Developed individual treatment goals based on history and diagnosis.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

SAISD

Departament Secretary

Job overview

  • Responded to inquiries from callers seeking information.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Completed accounting functions such as payroll and expense tracking.
  • Maintained digital and physical filing systems.
  • Managed reception area, answered telephone calls and received packages.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared and proofread documentation, spreadsheets, and presentations for department use.
  • Received, sorted, and distributed correspondence to staff members.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Harlandale Isd

Attendance Clerk

Job overview

  • Maintained accurate records of all absences, truancy issues, and disciplinary actions.
  • Developed exceptional time management, relationship building, and organizational skills from working in busy school setting.
  • Input daily attendance information into office database for Number-student school.
  • Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
  • Called parents and guardians to inquire about late or truant students.
  • Processed and scanned files into electronic databases.
  • Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
  • Made appropriate file information updates and system upgrades.
  • Accessed and used computer software applications to update and maintain records.
  • Composed correspondence to internal and external parties as requested.
  • Prepared files for archiving and exchanges, tracking file movement and history.
  • Answered queries by locating and retrieving necessary files.
  • Checked records for accuracy and completeness, and corrected errors.
  • Retrieved and disseminated information from computer databases.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Developed strong communication and organizational skills through working on group projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.

Avance Inc

Receptionist

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Gonzaba Medical Group

Patient Service Representative

Job overview

  • Balanced deposits and credit card payments each day.
  • Used Software to schedule appointments.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Verified insurance eligibility and coverage for patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Built and maintained positive working relationships with patients and staff.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Resolved customer complaints using established follow-up procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Greeted and assisted patients with check-in procedures.
  • Engaged with patients to provide critical information.
  • Provided excellent customer service to patients and medical staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.

Education

San Antonio College
San Antonio, TX

Addiction Counseling from Human Services

University Overview

Sydney Lanier HS
San Antonio, TX

High School Diploma
06.1999

University Overview

Skills

  • Goal setting
  • Motivational interviewing
  • Continuing education
  • Treatment Planning
  • Intervention planning
  • Client advocacy
  • Family education
  • Resource advocacy
  • Professional ethics
  • Boundary setting
  • Peer support
  • Resource referrals
  • Client education
  • Recovery planning
  • Substance abuse
  • Resource navigation
  • Payment processing
  • Condition reports
  • Client relationship building
  • Body language expertise
  • Documentation

Certification

Recovery Peer Support Specialist

CPR and first aid

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Recovery Coach
SACADA
Departament Secretary
SAISD
Attendance Clerk
Harlandale Isd
Receptionist
Avance Inc
Patient Service Representative
Gonzaba Medical Group
San Antonio College
Addiction Counseling from Human Services
Sydney Lanier HS
High School Diploma

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Roxana Walker