ROXANA WAXON
Porter,TX
Summary
Looking for an open position where I can utilize my:
25 years of experience providing customer support in a variety of business environments.
Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Nanny and Tutor
Family
01.2024 - 07.2025
- Experienced and caring babysitter and tutor with a passion for nurturing children's growth and learning.
- Skilled in creating engaging, age-appropriate activities that support both educational and social development.
- Committed to ensuring a safe, positive environment and fostering strong communication with parents to align children's needs and progress.
- Provided nurturing care to children, ensuring safety and emotional support.
- Developed engaging educational activities tailored to individual learning styles.
Behavioral Support Professional
Behavior Autism Center
04.2020 - 10.2023
- Experienced and compassionate professional skilled in supporting individuals with autism through evidence-based behavioral interventions and personalized care plans.
- Dedicated to fostering growth, independence, and inclusive environments.
- Support children by addressing their educational, physical, emotional, and safety needs while valuing their individuality, nurturing their abilities, and fostering dignity in all interactions.
- Developed and implemented individualized behavior intervention plans.
- Provided training and support to families on behavior management techniques and interventions.
- Collaborated with multidisciplinary teams to assess and monitor progress toward treatment goals.
Retail Professional
Macy's
10.2018 - 03.2020
- Customer-focused retail professional with experience in delivering exceptional service in a fast-paced environment.
- Proven ability to meet and exceed sales targets while maintaining a clean, organized, and welcoming store atmosphere.
- Adept at handling transactions, resolving customer concerns, and collaborating with team members to ensure a seamless shopping experience.
- Enhanced customer experience through personalized service and product recommendations.
- Trained new staff on company policies, procedures, and customer engagement techniques.
- Managed inventory levels using retail management systems to optimize stock availability.
Ticket and Gate Agent
Aero Mexico (Matrix Aviation)
01.2018 - 09.2018
- Dedicated airline ticket and gate agent with expertise in assisting passengers with reservations, check-ins, and boarding processes.
- Highly skilled in providing accurate information, resolving travel issues, and maintaining efficient operations under tight schedules.
- Known for delivering friendly and professional customer service while ensuring compliance with airline standards and prioritizing passenger safety and satisfaction.
- Facilitated customer check-in processes, ensuring efficient boarding and departure procedures.
- Managed luggage handling, reducing lost baggage incidents through careful tracking and coordination.
- Assisted passengers with special needs, providing tailored support for smooth travel experiences.
- Implemented improved communication protocols among teams, enhancing operational efficiency during peak hours.
- Led training sessions on safety procedures and regulatory compliance for new gate agents, enhancing team readiness.
Real Estate Broker Assistant
Bay Team Realty
12.2015 - 12.2017
- Organized and detail-oriented Real Estate Broker Assistant with experience in supporting brokers through administrative tasks, client communications, and transaction coordination.
- Proficient in handling listing management, scheduling, and document preparation to streamline operations and enhance client satisfaction.
- Skilled in multitasking and maintaining accuracy in a fast-paced environment, with a focus on professionalism and client-centered service.
- Assisted in managing client communications and scheduling property viewings.
- Coordinated documentation for property transactions, ensuring compliance with regulations.
- Collaborated with agents to prepare marketing materials and presentations for clients.
- Provided support during open houses, facilitating client interactions and inquiries.
Customer Service Executive
Prima AFP
07.2005 - 03.2014
- Dedicated and result-driven customer service executive.
- Offered individual capitalization accounts, retirement plans, and a range of insurance.
- Attract potential customers as well as open new customer accounts.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels and effective issue resolution.
- Trained new team members on service protocols and company policies, enhancing team performance.
- Analyzed customer feedback to identify trends, implementing improvements to enhance user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Executive
Banco de Credito del Peru
03.2001 - 07.2005
- Provided splendid customer service, ensuring all the bank policies and procedures were strictly complied with.
- Led cross-functional teams in executing company-wide projects, improving collaboration and communication.
- Oversaw daily banking operations to ensure compliance with regulations and internal policies.
- Streamlined processes to enhance operational efficiency and reduce transaction times.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Developed and implemented strategies for top-tier customer service.
- Managed customer accounts, ensuring compliance with banking regulations and internal policies.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Met with clients to generate new business and negotiate contracts.
Education
Commercial Aviation -
CEVATUR
Chiclayo, Peru01.1996
Public Relations -
Private University of Chiclayo
Chiclayo, Peru01.1994
Skills
- Problem Solving
- Time Management
- Multitasking
- Decision-Making
- Data Entry
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Customer Retention
- Great Attention to Detail
- Interpersonal Skills
- Analytical Skills
- Oral Communication Skills
- Written Communication Skills
- Friendly
- Reliability and trustworthiness
- Approachable
- Schedule management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Nanny and Tutor
Family
01.2024 - 07.2025
Behavioral Support Professional
Behavior Autism Center
04.2020 - 10.2023
Retail Professional
Macy's
10.2018 - 03.2020
Ticket and Gate Agent
Aero Mexico (Matrix Aviation)
01.2018 - 09.2018
Real Estate Broker Assistant
Bay Team Realty
12.2015 - 12.2017
Customer Service Executive
Prima AFP
07.2005 - 03.2014
Customer Service Executive
Banco de Credito del Peru
03.2001 - 07.2005
Commercial Aviation -
CEVATUR
Public Relations -
Private University of Chiclayo