ROXANA A HERNANDEZ

• Enhanced patient care quality by providing compassionate and personalized nursing support to diverse populations.
• Contributed to improved patient outcomes by accurately documenting medical histories, vital signs, and medication administration.
• Streamlined communication between patients, families, and healthcare providers, fostering a collaborative and supportive care environment.
• Demonstrated clinical competence through the proficient execution of various nursing procedures such as wound care, IV insertion, and catheterization.

DATA ENTRY, IMMIGRANT PROCESSOR TO WORK WITH THE U.S BORDER PATROL.

ADMINISTRATIVE FUNCTIONS RELATED TO RECEIVING NON-CITIZENS AT INTAKE, LINKING FAMILIES UNITS AND FAMILY GROUPS IN THE SYSTEM.

STORING, TRACKING PERSONAL PROPERTY AND ABANDONED PROPERTY. INCLUDING DOING INVENTORY EVERY DAY.

DRAFTED AND MAINTAINED ADMINISTRATIVE PAPERWORK RELATED TO THE PROCESSING OF NON- CITIZENS IN DHS/BP, INCLUDING TO CREATES MANIFESTS CONCERNING THE TRANSPORTATION AND DEPORTATION OF DETAINED NON-CITIZENS.

LOGGING INFORMATION ABOUT DETAINED INTO DHS/BP INFORMATION SYSTEM INCLUDING STATUS OF WELFARECHECKS AND THE TRACKING WHEN MOVING TO CELLS OR STATIONS.

ASSISTING WITH A-FILE ACCOUNTABILITY AND CASE FILE ASSEMBLY.

VERIFY ADDRESS IN USPS, ENTER INFORMATION IN E3 AND CONTACT NON-CITIZENS FAMILY MEMEBERS FOR CONTACT INFORMATION CONFIRMATION WHEN ISSUE ARISES,

ENTER INFORMATION FORMS RELATED TO CASE PROCESSING.

• Collaborated with team members to streamline workflow and improve overall store efficiency.
• Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
• Aided in training new employees, sharing best practices for efficient job performance.
• Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
• Documented measurements, inspections, Inventory, and test result in electronic logbooks, spreadsheets as Excel Word and Electronic Programs to enable tracking and maintain accurate records.
• Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
• Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
• Supported loss prevention initiatives through vigilant monitoring of potential theft incidents during busy periods.
• Received multiple commendations from supervisors for exceptional work ethic, punctuality, and commitment to teamwork goals.
• Optimized operations by assisting colleagues across different departments when needed.
• Facilitated smooth communication between management team members regarding operational updates or concerns affecting the workplace''s productivity levels.
• Collaborated with other departments to ensure accuracy of all measurements.