Roxana C Laub
Orange County
Summary
Results-oriented professional with over fifteen years of experience in customer service, team efficiency, and decision-making in high-pressure environments. Proven ability to maintain excellent communication skills while effectively serving the public across various departments. Committed to professionalism and dedication, consistently striving to enhance team performance and customer satisfaction. Strong advocate for fostering collaborative relationships that drive organizational success.
Overview
15
15
years of professional experience
Work History
Military Police Officer
The United States Army
12.2017 - Current
- Accessing control to sensitive areas, preparing forms, and reporting on activities and operation in accordance with Army regulations, policies, procedures, and instructions
- Trained in traffic control, vehicle law enforcement and emergency response, public safety of individuals and their property, maintaining community relations and overall crime prevention
- Trained in first-aid response readiness in combat, non-combat environments, water combat survival, and hazmat certified with various weapon systems, along with being tased and OC Spray certified
- Deployed on one tour to Guantanamo Bay, Cuba and was a part of the Guard Force under the Joint Task Force Praetorian by ensuring the overall safety, security, and proper care of detainees and facility
- Assisted with providing safety and security for the state during the Northern California Fires and the Los Angeles 2020 Riots
Attractions Facilitator
The Walt Disney Company
11.2016 - 04.2021
- Operated several attractions while ensuring the utmost safety and professional experience for all guests
- Supported my fellow cast members and provided customer service and guest control to thousands of guests
- Safely trained new cast members, driving, and maneuvering company-owned vehicles
- Received numerous compliments and awards from fellow cast members, management, and guests
Retail Sales Associate
T-Mobile
03.2014 - 10.2016
- Led my team in outstanding numbers and reach an average of $15,000 plus quota monthly
- By promoting sales techniques and technology systems implemented, I was able to build outstanding relationships and rapport with all clientele
- Developed relationships with small and large accounts, along with working alongside small/large business accounts
- Received recognition for outstanding performance in meeting or exceeding quotas and expectations
Sales Support Representative
AT&T Mobility
10.2012 - 04.2014
- By delivering AT&T's 'Our Retail Promise', I welcomed customers to our store and coordinate check-in process and ensured the overall customer flow
- Functioned as a customer experience advocate and assist with sales transactions as needed
- Handled high-value store inventory and monitored daily cash flow
Call Center Representative
Alta Resources
10.2010 - 05.2012
- Provided professional and quality service to customers by utilizing strong verbal and written communication skills
- Handled thousands of inbound and outbound calls on a repetitive basis, while having regular coaching sessions
- Received recognition for outstanding performance in outstanding customer service
Education
Master of Science - Public Administration
California State University Fullerton
Fullerton, CA04-2027
Bachelor of Science - Criminal Justice/Forensics
American Military and Public University
11.2017
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St. Anthony High School
06.2009
Skills
- Effective communication
- Quality Assurance
- Customer Relations
- Team management
- Flexible and Adaptable
- Decision Making
- Service-Oriented
- Integrity, Honor, Duty, and Respect
Timeline
Military Police Officer
The United States Army
12.2017 - Current
Attractions Facilitator
The Walt Disney Company
11.2016 - 04.2021
Retail Sales Associate
T-Mobile
03.2014 - 10.2016
Sales Support Representative
AT&T Mobility
10.2012 - 04.2014
Call Center Representative
Alta Resources
10.2010 - 05.2012
Bachelor of Science - Criminal Justice/Forensics
American Military and Public University
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St. Anthony High School
Master of Science - Public Administration
California State University Fullerton
Military Experience
- Military Police Officer
- Possess a Secret Security Clearance
- Qualified Expert on Pistol and Rifle
- CPR Certified
- APFT and ACFT passed
- Hazmat Certified through the State and the Department of Homeland Security
- Served one overseas deployment
- Activated for wildfires and civil unrest
- Humvee, 36-pack Bus, and GSA Licensed
Customer Service
- Call Center Experience
- Hospitality Experience
- Data Entry
- Microsoft Office Certified
- Received Numerous Awards
- Leadership
- Rapport
- Customer Service Excellence
- Sales Professional