Roxane Drake
Springfield
Summary
Assistant Manager at Alvord Taylor with a proven track record in team leadership and staff development. Successfully enhanced team capabilities while ensuring quality medical services for clients. Skilled in decision-making and time management, fostering a positive work environment that promotes professional growth and well-being.
Manage all medical records for 20 individuals including scheduling appointments, 180 reviews, checking in medications.
Provided On-Call supports to address clients and staff urgent needs.
Advocated for Clients rights.
Maintain all HIPAA compliance
Ensure staff has completed all documentation by agency and state standers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Alvord Taylor
Springfield, OR
03.2022 - Current
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensure that people served obtain and maintain services and or benefits.
- Monitored medical conditions and medications to ensure health and safety Ensure that people served receive appropriate medical services.
- Ensure monthly MAR'S are updated and correct.
- Ensure that the medical records and files of people served are kept current.
- Ensure the quality of life for people served.
- Fill in for Program Manager in his or her absence.
- Cover open shifts in the event direct care staff and/or relief staff is unavailable to work.
- Answered Phone, Fax and Emails
- Be there for DSP for complaints and problems
- Able to do ON-Call
- DSP evaluations
- Worked with DSP's to insure all Individuals bills are paid
- Did Relief Calendar for open shifts
- Ensured all OAR's are being done correctly.
Direct Support Professional
Alvord Taylor
Springfield, Oregon
01.2011 - 03.2022
- Facilitated daily living skills for individuals with developmental disabilities.
- Assisted clients with personal care routines, enhancing comfort and dignity.
- Implemented behavior support plans, promoting positive interactions and outcomes.
- Collaborated with interdisciplinary teams to create tailored care strategies.
- Monitored client progress, documenting changes and reporting to supervisors.
- Trained new staff on best practices in direct support and client engagement.
- Advocated for clients' needs and preferences within community settings.
- Developed recreational activities to encourage socialization and skill development.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
Education
No Degree - Activities
Activities Training With Oregon State
Woodburn, OR08-1997
Skills
- Staff training and development
- Goal setting
- Gather information for ISP and BSP
- Reviewed GERs
- Daily Audits and Entries into Therap
- Work with Behavior and Nursing also professionals so all individual needs are met
- Attend Meetings and Trainings
- Car scheduling
- Employee scheduling
Certification
- Leadership
- Activities
- Mental Health
Timeline
Assistant Manager
Alvord Taylor
03.2022 - Current
Direct Support Professional
Alvord Taylor
01.2011 - 03.2022
No Degree - Activities
Activities Training With Oregon State