Genrev Frani
Tacoma,WA
Summary
Accomplished Supervisor of Operations at Whayne Enterprises, adept in Operations Management and Interpersonal Communication. Spearheaded team development and training programs, enhancing productivity and performance. Achieved consistent customer satisfaction and sales targets at CTM Ventures, showcasing exceptional leadership and problem-solving skills. Fluent in Tagalog, excelling in multicultural environments. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Supervisor of Operations
Whayne Enterprises
05.2023 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
Sales Supervisor
CTM Ventures and Equity Group Inc
11.2019 - 07.2022
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Boosted sales by implementing effective training programs for new and existing employees.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Constructed displays and signs to promote specified products and sales promotions.
Sales Associate
CTM Ventures and Equity Group Inc
11.2008 - 11.2019
- Fostered an environment of trust between customers and dealership staff through transparency in pricing negotiations and vehicle history disclosures.
- Established strong relationships with customers, resulting in repeat business and referrals for future sales opportunities.
- Streamlined the sales process through thorough knowledge of available financing options and incentives.
- Optimized dealership inventory management by monitoring stock levels and suggesting adjustments based on demand trends.
- Boosted customer satisfaction by providing exceptional service throughout the entire car buying process.
- Resolved customer concerns or issues promptly, ensuring a positive experience that led to repeat business and word-of-mouth referrals.
- Contributed to positive workplace culture by mentoring new hires and sharing expertise with team members as needed.
- Participated in dealership promotional events, increasing brand visibility and attracting potential new customers.
- Assisted customers in selecting appropriate warranty packages, maximizing long-term value for their purchase decisions.
- Collaborated with management and other team members to achieve monthly sales goals consistently.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Automotive Technology -
De La Salle University Dasmarinas
Dasmarinas City Cavite Philippines03.2003
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Team Leadership
- Decision-Making
- Operations Management
- Problem-Solving
- FLUENT IN Tagalog
- Interpersonal Communication
Timeline
Supervisor of Operations
Whayne Enterprises
05.2023 - Current
Sales Supervisor
CTM Ventures and Equity Group Inc
11.2019 - 07.2022
Sales Associate
CTM Ventures and Equity Group Inc
11.2008 - 11.2019
Automotive Technology -
De La Salle University Dasmarinas
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