Roxane Nickeo

Results-driven Credit Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Visionary leader with ability to build cohesive teams, increase service quality and exceed corporate goals and objectives.

• West Elm, 10/01/17, Current, Design - Interior Consultant, Retail (Part Time), Develop and implement residential and commercial design plans specific to clients’ needs, styles, space preferences, and customized budgets., Support the Sales Team in building and driving the business to ensure store targeted goals are exceeded. Provide training, orientation and development for new hire., Cultivate professional relationships with new and existing clients, identifying goals and providing follow-up assistance., Promote enhanced incentives: B2B Sales, Brand Key Rewards credit card memberships, and Gift Registry., Participate in Williams Sonoma Brand Events.
• Meredith Corporation, 09/01/11, 05/01/22, Credit Manager Local Media Group, Lead credit risk functions for Meredith Local Media Group by working effectively with corporate and market sales and accounting groups., Monitor current broadcast market economics to determine adjustment of risk factors when evaluating credit for existing and potential B2B advertisers and agencies., Generate and maintain monthly, quarterly, and annual Credit Analysis inclusive of Bad Debt expense forecast and assessment process. Filing of Bad Debt with 3rd Party Agency (inclusive of Bankruptcy Files)., Identify productivity improvement opportunities and coordinate with other appropriate internal and external business divisions (Sales, Finance, Legal) to ensure clear communications with clients and process improvements., Track Credit Report Usage and other Department workflows inclusive of audit compliance., Manage all administrative functions of Meredith Local Broadcasting accounts using Wide Orbit Traffic System (inclusive of client onboarding profiles and maintenance as well as order releases and credit blocks)., Lead a team of two credit analysts and three portfolio managers., Set objectives inclusive of training and development to ensure analysts and portfolio managers effectively manage daily goals, promptly identify, resolve, and mitigate account delinquencies. Actively participate and partner with Sales in customer collection resolution., Manage semi-monthly portfolio meetings directly with stations sales management teams. Enlist the efforts of sales, senior management, or other resources when necessary to accelerate the collection process., Participate in credit and collections regional and countrywide financial groups., Portfolio Managed $350 Million Annual, Software: Excel, Microsoft Windows, Oracle, Wide Orbit
• Senior Credit Analyst Local Media Group, 09/01/11, 12/01/14, Collect and analyze financials of potential and existing B2B advertisers and agencies using Dunn and Bradstreet, Experian, Bloomberg, EDGAR/SEC filings. Determine risk factors to extend payment terms based on Meredith Credit Policy., Provide customer service regarding collection issues and resolve client discrepancies, refunds, and short payments., Onboard and periodically update clients in Wide Orbit., Release orders accordingly based on credit terms or payment in advance, applying credit blocks when required to meet station regional order release deadlines., Collaborate with Portfolio Management Team and stations to achieve A/R recovery goals., Perform month-end billing production inclusive of Notarized Scripts and Special Handling production of Broadcast and Calendar invoices., Ensure all Bad Debt write-offs are properly documented to comply with corporate policies. Perform research for Bankruptcy accounts ensuring accuracy of collected information., Prepare monthly credit analysis, Bad Debt and high-risk account reports for management using Excel., Actively participate in Regional and National monthly media credit group forums., Lead a team of two inclusive of orientation, training, and development.