Roxane Smith
Wooster,OH
Summary
Dynamic Licensed Barber with extensive experience at AAFES Base Exchange, excelling in precision cutting and client retention.
Proven ability to train staff and implement effective communication strategies. Skilled in de-escalation techniques and employee training, fostering a supportive environment that enhances customer satisfaction and team performance.
Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Master Barber
AAFES Base Exchange
Ramstein Airforce Base
04.2011 - 12.2019
- Provided expert haircuts, shaves, and grooming services to diverse clientele.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Trained junior barbers on techniques, customer service, and salon protocols.
- Developed strong rapport with clients to enhance retention and satisfaction levels.
- Showcased exceptional precision in performing various cutting techniques, resulting in high-quality haircuts tailored to individual preferences.
Front Desk Manager
AAFES Base Exchange
Ramstein Airfroce Base
04.2014 - 12.2019
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored staff, enhancing team performance and customer service standards.
- Implemented streamlined communication systems to improve inter-departmental collaboration.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Assistant Front Desk Manager
Guam Vet Hospital
Yigo Guam
01.2020 - 08.2021
- Supervised front desk operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored junior staff on best practices in client interactions and appointment scheduling.
- Streamlined patient check-in procedures, enhancing overall operational efficiency and reducing wait times.
- Managed inventory of office supplies and veterinary products, maintaining optimal stock levels for daily operations.
Store Manager
AAFES Base Exchange
Fort Bliss, TX
09.2021 - 03.2022
- Managed daily store operations, ensuring optimal customer service and satisfaction.
- Trained and mentored staff on sales techniques and product knowledge.
- Analyzed inventory levels to optimize stock replenishment and reduce shrinkage.
- Developed promotional strategies to increase store visibility and drive sales growth.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Hospice Caregiver
Provision
Fenton, MI
04.2022 - 04.2024
- Provided compassionate care to patients, ensuring comfort and dignity during end-of-life transitions.
- Assisted with daily living activities, enhancing patient quality of life through personalized support.
- Communicated effectively with families to address concerns and provide emotional support.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
- Trained new caregivers on best practices for hospice care and patient interaction techniques.
- Recognized signs of impending death, providing timely communication with both the hospice team and the patient''s family to prepare for final moments together.
Mental Health Technician
CCHO Christian Childrens Home
Ohio, Wooster
06.2024 - Current
- Assisted in implementing therapeutic activities to promote social skills development.
- Provided emotional support and crisis intervention in high-stress situations.
- Trained new staff on safety protocols and effective communication techniques.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Education
No Degree - Nursing
Schoolcraft College
Livonia, MI10-2029
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Mental health first aid
- Depression support
- Case documentation
- Employee training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Personal Trainer , ISSA
- SCM Training
- CPR training
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Mental Health Technician
CCHO Christian Childrens Home
06.2024 - Current
Hospice Caregiver
Provision
04.2022 - 04.2024
Store Manager
AAFES Base Exchange
09.2021 - 03.2022
Assistant Front Desk Manager
Guam Vet Hospital
01.2020 - 08.2021
Front Desk Manager
AAFES Base Exchange
04.2014 - 12.2019
Licensed Master Barber
AAFES Base Exchange
04.2011 - 12.2019
No Degree - Nursing
Schoolcraft College