Roxann DeLosSantos
San Antonio,TX
Summary
Bodily Injury Manager at Fred Loya Insurance with proven expertise in team leadership and customer service. Successfully motivated a team of adjusters to exceed performance metrics while enhancing customer satisfaction. Skilled in decision-making and time management, consistently delivering high-quality service and resolving disputes efficiently.
Overview
24
24
years of professional experience
Work History
Bodily Injury Manager
Fred Loya Insurance
01.2022 - Current
- Manager team of 8 adjusters
- Assist employees reach daily and monthly metrics
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Insurance Sales Professional
USAA
09.2021 - 12.2021
- Exceeded sales targets through effective presentation of insurance products tailored to individual needs.
Insurance Sales Manager
Fred Loya Insurance
02.2001 - 09.2021
- Supervised operations across various sites.
- Led a group of 16 workers to achieve goals.
- Executed weekly payroll tasks.
- Helped staff achieve monthly targets.
Education
GED -
Sidney Lanier High School
San Antonio, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
English
Professional Working
Spanish
Limited Working
Timeline
Bodily Injury Manager
Fred Loya Insurance
01.2022 - Current
Insurance Sales Professional
USAA
09.2021 - 12.2021
Insurance Sales Manager
Fred Loya Insurance
02.2001 - 09.2021
GED -
Sidney Lanier High School