Roxann Guajardo
Las Vegas,NV
Summary
Trusted Human Resources professional passionate about making a difference in the day-to-day operations, contributing to the goals and vision of the organization in a rewarding position. Extensive and diversified background with 30 years of related experience. Excellent analytical, decision-making, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Human Resources Manager
Jobsite Hospitality, Carpenters International Training Center
08.2019 - Current
- Provide leadership to the on-site Management team in three work locations at the International Training Center (ITC) UBC - United Brotherhood of Carpenters. Responsible for all union grievances, Employee Relations, labor law compliance, and policy interpretation. Manage all claims for workers compensation. Address performance management, coaching and corrective action. Respond to EEOC, UI, and DOL. Process new hire orientation and oversee engagement activities and events. Support a positive, compliant working environment to meet the company’s goals. Manage Benefit enrollment, 401k and optional insurances available to employees. Participate in union negotiations for multiple bargaining agreements. Prepare statistical data and communicate recommendations.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Processed employee claims involving performance issues and harassment.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
- Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
Human Resources Manager
Ahern/Xtreme Manufacturing
06.2016 - 08.2019
- Provide management, leadership and direction to the HR department of mine. Responsible for FMLA, Recruitment, Benefits, New Hire processing, on boarding and Leadership training for approx. 2,800 employees 90 locations throughout the US, union and non-union. Investigate, research and respond to employee complaints and policy violations. Document and prepare discipline, performance development plans and provide ongoing Management coaching. Monitor and ensure compliance with company policies by updating processes and procedures. Plan HR strategies in support of organizational goals across the company.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
- Streamlined HR reporting processes, enabling more efficient analysis and decision-making with improved data management practices.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
Human Resources Manager
Aramark
10.2013 - 04.2016
- Aramark, Special Projects - Super Bowl 2016 Retail, San Francisco Remotely recruited, staffed, and prepared orientation for 230 employees for a 9-day assignment. Assist with mass hiring at KC Royals baseball stadium and San Diego Chargers stadium. Shut down operations for Oakland Raiders stadium. Assist with the HR Manager duties at San Antonio Spurs arena.
- Aramark - Las Vegas Convention Center, Las Vegas, NV HR support to over 1800 employees, as well as oversee year-round events exhibits, conferences, banquets and shows. Employee relations and CBA compliance for the Culinary 226 and Bartender union. Managed grievances onboarding, training, progressive disciplining, safety policies, and general management support. Supervise staff of 3 schedulers for Food and Beverage and Guest Services departments.
- Aramark-SAP Center (Sports Arena), San Jose, CA Managed staff of approx. 500 employees for the Sharks Hockey Arena/Concert Venue year-round events. Employee relations and CBA compliance for Unite Here local 19 union, managing grievances. Provide management HR support, interviewing, onboarding, training, progressive disciplining, safety policies. Certified trainer for TEAM Alcohol Program and ServSafe Food Handler training staff. Prepared documentation and correspondence to government agencies, respond to audits, EEOC, NLRB and unemployment claims. Supervised Alcohol Compliance Manager and HR Administrator. Created analysis/metrics for management team (i.e. active, inactive, LOA, recruitment, retention)
Employee Relations Specialist
ABM, Janitorial Services
02.2013 - 09.2013
- High volume, investigations, ADA interactive process, disciplinary coaching, grievance and arbitration administration. Work with two SEIU unions, supporting 9 cities, including high tech; Google, Facebook, Apple, Intuit and Cisco. Territory coverage of approx. 3,000 employees.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Effectively managed complex employee relations caseloads, navigating sensitive situations and ensuring all parties were treated fairly and equitably.
- Managed investigations into reported workplace incidents, ensuring proper documentation and follow-up actions were taken.
Education
High School Diploma -
Gilroy High School
Gilroy, CA06.1991
Some College (No Degree) - Criminal Justice
Sacramento State University
Sacramento, CASkills
- Fluent in Spanish
- Labor union experience
- Grievance management
- Candidate sourcing
- Onboarding and training
- Employee engagement strategies
Affiliations
- Society of Human Resource Management
Languages
Spanish
Professional Working
Timeline
Human Resources Manager
Jobsite Hospitality, Carpenters International Training Center
08.2019 - Current
Human Resources Manager
Ahern/Xtreme Manufacturing
06.2016 - 08.2019
Human Resources Manager
Aramark
10.2013 - 04.2016
Employee Relations Specialist
ABM, Janitorial Services
02.2013 - 09.2013
High School Diploma -
Gilroy High School
Some College (No Degree) - Criminal Justice
Sacramento State University
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