Roxann Haskew
Colorado Springs,CO
Summary
Dynamic customer service professional with extensive experience at King Soopers, excelling in cash handling and fostering customer loyalty. Recognized for enhancing the checkout process and resolving inquiries with empathy. Proven ability to train staff and maintain high standards of cleanliness, contributing to a positive shopping experience and increased sales.
Overview
22
22
years of professional experience
Work History
Cashier
Walmart
08.2025 - 11.2025
- Processed customer transactions efficiently using point of sale systems.
- Assisted in inventory control by restocking shelves and organizing products.
- Maintained cleanliness and organization of checkout areas for optimal customer experience.
- Engaged customers with friendly greetings and personalized service to build rapport.
- Ensured compliance with company policies during customer transactions for security and accuracy.
- Identified opportunities to increase sales through effective product recommendations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Customer Service Clerk and Cashier
King Soopers
06.2003 - 06.2025
- Processed customer transactions efficiently, ensuring accurate cash handling and balance reconciliation.
- Resolved customer inquiries promptly, providing information on products and services.
- Maintained up-to-date knowledge of store promotions and product offerings to assist customers effectively.
- Collaborated with team members to streamline checkout processes, enhancing customer experience.
- Handled customer complaints professionally, working towards satisfactory resolutions.
- Trained new staff on customer service protocols and operational procedures.
- Facilitated a welcoming atmosphere by greeting customers and addressing their needs promptly.
- Utilized effective communication skills to clarify customer requests and enhance satisfaction.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Sierra High School
Colorado Springs, COSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Time management skills
- Customer service excellence
- Money handling
- Phone handling
- Cash register operation
- Professionalism and courtesy
- Cash register systems
- Payment processing
- Cash handling expertise
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- POS system operations
- Payment collection
- POS systems
- Refund handling
- Guest inquiries
- Staff training
- ID verification
- Attention to detail
- Fraud prevention awareness
- Liquor regulations and compliance
- Multitasking and organization
- Empathy and patience
- Credit card processing
- Basic math
- Sales transactions
- Gift card handling
- Dependability and reliability
- Honest and dependable
Timeline
Cashier
Walmart
08.2025 - 11.2025
Customer Service Clerk and Cashier
King Soopers
06.2003 - 06.2025
High School Diploma -
Sierra High School