Roxann Moser
Ottumwa,IA
Summary
Dynamic food preparation professional with a proven track record at Elliot Oil Company, excelling in safe food handling and inventory management. Recognized for enhancing kitchen efficiency and reducing food waste through meticulous organization and teamwork. Committed to maintaining high standards of cleanliness and food safety while delivering exceptional meal quality.
Responsible Job Title offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers.
Orderly Job Title committed to maintaining clean and organized work areas for food prep and storage. Provides active support to cooks by sanitizing equipment and tools, monitoring food portions and filling containers for take-out requests. Eager to help new staff members develop quick, clean workflows without sacrificing service quality.
Overview
9
9
years of professional experience
Work History
Food Preparation Worker
Elliot Oil Company
10.2023 - 08.2024
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Packaged and stored food products following proper handling and preservation methods.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
- Managed inventory levels effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Organized and re-stocked various stations and self-service items.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
- Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
- Conducted regular equipment maintenance checks, keeping kitchen tools in optimal working condition.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Monitored and maintained required food temperatures for safety.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Enhanced dining experience with prompt preparation of appetizers and salads.
- Prioritized health and cleanliness, thoroughly cleaning kitchen surfaces and equipment.
- Increased kitchen workflow efficiency by implementing more effective ingredient storage system.
- Assisted in training new kitchen staff, fostering team-oriented environment.
- Maintained sharp and functional kitchen tools, contributing to safer and more efficient food preparation.
- Reduced meal preparation time without compromising on quality, using effective multitasking skills.
- Reduced food waste by closely monitoring stock and using inventory management techniques.
- Supported team morale and productivity with timely completion of prep tasks.
- Ensured compliance with health and safety standards by rigorously following sanitation procedures.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained high personal grooming standards and uniform presentation.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Assisted in setting up and breaking down kitchen stations.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Pushed, pulled and transported large loads and objects.
- Trained new staff on food preparation and safety procedures.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Monitored food temperature, discarding items not stored correctly.
Telemarketing Sales Representative
Thomas Cardellia & Associates
11.2020 - 03.2022
- Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Collaborated with team members on joint projects, leading to increased overall team success rates in securing new clients.
- Provided constructive feedback about products or services arising from interactions with prospective customers which subsequently informed improvements made by the product development team.
- Attained $Amount in sales targets on monthly basis.
- Met and exceeded monthly sales targets by utilizing persuasive sales techniques and product knowledge.
- Assisted in refining marketing materials such as email templates and brochures based on feedback received from potential clients during phone conversations.
- Built relationships with customers using strong persuasion and active listening skills.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Informed current and prospective customers of promotions and new or upgraded products.
- Asked pertinent questions to understand customer requirements.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Made average of Number outbound and inbound calls per day.
- Educated customers on product and service benefits, explaining features and answering questions.
- Provided information about available products and services, membership details, and purchase advantages.
- Collaborated with marketing teams to develop and execute promotional strategies.
General Laborer
Cordova
08.2019 - 12.2019
- Performed general housekeeping and cleaning tasks.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Assisted team members with tasks that require group effort.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Increased productivity with effective communication and collaboration among team members.
- Notified supervisors of defective equipment or material.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Performed quality checks on products and materials to identify any defects.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
Outbound Call Center Agent
Thomas Cardella & Associates
12.2017 - 10.2018
- Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Provided personalized support by addressing each caller''s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Enhanced team performance with consistent attainment of individual and group targets.
- Generated leads for the sales team by identifying potential customers through targeted outbound calls.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Utilized persuasive communication skills to overcome objections from potential clients during sales presentations.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
- Expanded client base by consistently meeting daily targets for outbound calls made per shift.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
- Executed outbound Type calls and converted Number% of calls into sales.
- Increased sales by effectively presenting product information and persuading potential customers to make purchases.
- Inputted new customer information into Type database to create account for sales opportunities.
- Adhered strictly to federal regulations such as TCPA while making outbound calls, ensuring legal compliance at all times.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Made Number cold calls per day resulting in client base growth by Number%.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Attained $Amount in sales targets on monthly basis.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Made average of Number outbound and inbound calls per day.
- Educated customers on product and service benefits, explaining features and answering questions.
- Provided information about available products and services, membership details, and purchase advantages.
- Collaborated with marketing teams to develop and execute promotional strategies.
Direct Support Professional
Tenco Industries
02.2016 - 05.2017
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted disabled clients to support independence and well-being.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
- Facilitated community integration for clients, enriching their social networks and life experiences.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Scheduled daily and weekly care hours for client caseload.
- Liaised with key accounts to deliver targeted administrative household support.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
Bachelor of Science - Human Service & Psychology
Indian Hills Community College
Ottumwa, IA08.2014
Associates of Arts
Indian Hills Community College
Ottumwa, IA08.2012
Skills
Safe food handling
Quality control
Surface sanitation
Food assembly
Hygiene practices
Equipment sanitation
Food preservation and storage methods
Food presentation
Food handling safety
Time management
Sanitation procedures
Food storage
Food waste reduction
Plates presentation
Measuring ingredients
Inventory management
Temperature monitoring
Preparation techniques
Supply stocking
Food portioning
Hot table management
Display restocking
Proper food temperatures
Prep station maintenance
Proper storage and preservation
Restaurant equipment maintenance
Dish preparation
Workstation organization
Weight and volume measurement
Safe food handling procedures
Vegetable preparation
Grilling
Food preparation
Sweeping and mopping
Kitchen staff support
Workplace safety
Dishwasher operation
Cleaning and sanitizing
Safe handling
Multitasking Abilities
Excellent communication
Time management abilities
Adaptability and flexibility
Verbal and written communication
Reliable and punctual
Kitchen sanitation
Active listening
Food safety practices
Organizational skills
Problem-solving
Flexible and adaptable
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Food Preparation Worker
Elliot Oil Company
10.2023 - 08.2024
Telemarketing Sales Representative
Thomas Cardellia & Associates
11.2020 - 03.2022
General Laborer
Cordova
08.2019 - 12.2019
Outbound Call Center Agent
Thomas Cardella & Associates
12.2017 - 10.2018
Direct Support Professional
Tenco Industries
02.2016 - 05.2017
Bachelor of Science - Human Service & Psychology
Indian Hills Community College
Associates of Arts
Indian Hills Community College