Roxann Potter
Houston
Summary
Results-oriented professional with extensive experience in customer service and management. Demonstrated ability to excel in high-pressure environments while providing outstanding service and managing multiple tasks effectively. Seeking to leverage skills and experience in a forward-thinking organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Del Mar Lanes
11.2024 - 06.2025
- Provided exceptional customer service by crafting and serving beverages in a lively and engaging environment.
Assistant Manager
Hamilton Point Management
02.2024 - 03.2025
- Partnered with the property manager to streamline daily operations and enhance overall property management efficiency.
- Oversaw administrative tasks, including meticulous tenant file maintenance, rent payment processing, and system updates.
- Compiled detailed reports on occupancy rates and tenant feedback to support strategic decision-making.
- Conducted property tours and facilitated application processing, ensuring a seamless leasing experience for prospective tenants.
Supervisor
FMA Alliance
06.2020 - 02.2024
- Advanced from representative to supervisory role, driving team performance through effective coaching and leadership.
- Managed inbound and outbound communications for a loan service, creating customized payment solutions and ensuring timely updates for clients.
- Set performance goals and inspired agents to achieve their targets, fostering a culture of excellence and accountability.
Bank Teller
First Convenience Bank
02.2019 - 02.2020
- Processed cash transactions and deposits accurately while delivering outstanding customer service.
- Educated customers on bank promotions and assisted with account management, including openings and closures.
Customer Service Representative
PLS Check Cashing
05.2017 - 02.2019
- Delivered high-quality service in a check cashing environment, efficiently managing transactions and various financial services.
- Assisted customers with credit card processing and provided solutions tailored to their financial needs.
Cashier
Randall’s
11.2014 - 04.2017
- Ensured accurate cash register operations while providing friendly and efficient service to customers.
- Enhanced the shopping experience by assisting patrons with their selections and addressing their inquiries.
Education
High School Diploma - undefined
Scarborough High School
Houston, Texas01.2017
Certificate - Marketing-Retailing
Houston Community College (HCC)
01.2017
Skills
- Technology adaptation
- Fast-paced multitasking
- Customer relations and service excellence
- Team leadership and development
- Office organization and administrative support
- Interpersonal communication skills
- Detail-oriented accuracy focus
- Resourceful problem-solving approach
Certification
TABC Certification
Timeline
Bartender
Del Mar Lanes
11.2024 - 06.2025
Assistant Manager
Hamilton Point Management
02.2024 - 03.2025
Supervisor
FMA Alliance
06.2020 - 02.2024
Bank Teller
First Convenience Bank
02.2019 - 02.2020
Customer Service Representative
PLS Check Cashing
05.2017 - 02.2019
Cashier
Randall’s
11.2014 - 04.2017
High School Diploma - undefined
Scarborough High School
Certificate - Marketing-Retailing
Houston Community College (HCC)
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